Workforce Management

Looking Back, Looking Ahead

Three lessons learned from the pandemic’s quick shift to a remote workforce that will have a lasting impact.

By Joan Burke

HR teams have always evolved quickly, but 2020 has truly tested the limits of what’s possible. At the beginning of the year, DocuSign embarked on a study to take the temperature of today’s HR leaders. The results of the HR Trends 2020 report found was that these professionals overwhelmingly recognize hiring (28 percent) and employee benefits (16 percent) as their top two priorities, but are running into hurdles freeing up time to focus on those responsibilities. In a standard week, tedious operations and payroll tasks left respondents with hardly any time to do their most important work. Half a year—and one global pandemic—later, it’s more apparent than ever that HR needs to evolve.

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Strength in Support

CHRO Amber C. Kennelly shares how her organization pivoted due to the pandemic—and ways the business has changed for the better.

By The Editors

The COVID-19 pandemic forced organizations to be more agile and flexible than ever as they responded to unprecedented business disruption while maintaining fluid operations. HR teams carried a heavy weight, taking on the burden of navigating the transition to remote work and soothing employee anxieties in an uncertain climate. Here, Amber C. Kennelly, CHRO of insurance brokerage HUB International, shares how her organization managed the shift to remote work while maintaining employee engagement and well-being.

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Building Unity

As the complexities facing businesses due to COVID-19 continue to accumulate, HR leaders are finding ways to adapt.

By Simon Kent

The initial shock to the system may be over, but the coronavirus pandemic continues to dictate the actions of HR and businesses in general. As more operational choices open for businesses, HR is beginning to see which trends will move on and which are here to stay.

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Driving Innovation

Whilst companies may have slowed down their hiring plans, new talent management strategies are going full speed ahead.

By Simon Kent

Adversity is said to reveal character. In recent months, this has been illustrated by how companies have regarded the importance of talent management to their business. According to Jo Taylor, founder of HR consultancy firm Let’s Talk Talent, there have been two general responses.

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Agile, Adaptable, and Innovative

As workplace demands continue to evolve due to COVID-19, HR leaders share best practices for growing employee skills.

By Marta Chmielowicz

There is no arguing that 2020 has been a challenging year for business. From switching to remote work seemingly overnight to making ends meet in an economic downturn, organizations have had to be agile, adaptable, and innovative to stay afloat. And employees are feeling the impact: Workers across industries are being asked to adjust to rapidly changing conditions in an uncertain climate, often facing furloughs, shifting job requirements, and entirely new modes of work.

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Best of Both Worlds

Four strategies to leverage when transitioning to a hybrid workforce model.

By Alicia Seager

As the COVID-19 pandemic continues, many companies are gravitating toward a hybrid work model—one that provides the flexibility to work from home without completely eliminating the in-person office environment many employers crave. Case in point: 71 percent of employees and managers express a desire to continue working from home at least part time, according to the Work Trend Index from Microsoft.

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Mastering the Mix

It’s critical to ensure team unity when managing a hybrid workforce.

By Dr. Penny Pullan

As many workplaces move into a hybrid model, with some employees in the office and others working remotely, it’s important to think carefully about how to get the most out of this new way of working.

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Equity from the Inside Out

Much progress has been made, but there is still much work to do.

By Marta Chmielowicz

The murder of George Floyd at the hands of Minneapolis police in May sparked nationwide outrage, propelling protests and civil unrest at a level not seen since the death of Dr. Martin Luther King Jr. in 1968. This event, following on the heels of the coronavirus pandemic, brought the deep racial frictions and grievances in the U.S. to the forefront of the national consciousness.

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What Does the “New Normal” Look Like?

Business practices are bound to change in the post-COVID-19 world.

By Michael Switow

Do a Google search for “new normal” and more than 90 million results will turn up in a third of a second. By the time this article is published, that number is certain to be significantly more. It has been more than five months since China first reported the outbreak of the coronavirus in Wuhan, and business leaders continue to assess how life has changed, which changes are transitory, and how companies will adapt.

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Remote Control

Three organisations share their approaches to managing a virtual workforce.

By Michael Switow

“The way we hire, onboard, reward, learn and engage has to be reinvented,” says HP Regional Head of HR for Asia-Pacific and Japan, Sowjanya Reddy, a 30-year HR industry veteran with experience working in the U.S., India, and ASEAN.

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