• HRO Today June 2021
• HRO Today EMEA May/June 2021
• MSP Provider Directory 2021
• HRO Today May 2021

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• The Mentorship Manual

  – Three organizations share their unique approaches to mentorship programs.

  By Marta Chmielowicz

  Mentorship has long been considered a powerful way to build trust and connection, expand knowledge, and enable high performing employees to reach their full potential. That is why it is a critical element of Digital Realty’s leadership development strategy, particularly as the company transitions following an acquisition.

• VR In a Virtual World

  – Virtual reality tech provides a more realistic experience than ever before, allowing the opportunity for increased collaboration and higher learner retention. By Debbie Bolla To be a successful customer experience representative for Verizon, candidates must have a bevy of both soft and hard skills in their arsenal. In addition to solution-finding and technical skills, they […]

• 2021 Baker’s Dozen Customer Satisfaction Ratings: Learning & Development

  – View this year’s top ranked learning and development providers in the industry.

  By The Editors

  HRO Today’s Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

• Going Digital

  – The shift to digital learning comes with its challenges. Here’s how organizations can be prepared. By Nikki Edwards It seems hard to believe that a year has passed since the first pandemic lockdown when organizations saw in-person training cease and scrambled to get learning content online. While some businesses chose to postpone their training plans […]

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• The Leadership Equation

  – Identifying employee potential, creating career paths, and developing hard and soft skills all add up to future success.

  By Simon Kent

  Identifying and developing leadership talent is a particular challenge for HR. From succession planning and development to external talent acquisition, HR leaders need to ensure there are practices to identify and place talent that will help the business thrive. Even in the face of the pandemic, forward-thinking organisations have prioritised their leadership programmes, ensuring their businesses have a strong direction despite stormy waters.

• Keeping Compliant

  – Remote and hybrid workforce models add another layer of risk and complexity.

  By Simon Kent

  The challenge of delivering compliance across a remote and now increasingly hybrid workforce is summed up by Robert Hicks, group HR director at Reward Gateway: “The easiest way to think about it is if you have 100 staff, you have 100 locations, and you need to make sure each one is managed as you would just one location,” he says.

• Maintaining Momentum

  – Many factors have actually increased employee engagement over the last year. Now, the challenge is to keep it on the rise.

  By Simon Kent

  For some businesses, the COVID-19 pandemic heightened the emphasis on employee engagement, resulting in improvements to worker attitudes and productivity. But a survey by Targus found that despite everything, 40% of office workers across Europe haven’t discussed new work arrangements with their bosses. Without those conversations, the risk of disengagement at this point in the pandemic cycle is very real.

• Editor’s Note: Learning Curve

  – By Simon Kent

  HR could be forgiven for breathing a sigh of relief this year. Whilst it is by no means over, the immediacy and severity of the pandemic seems to be declining in many regions—and companies around the world are emerging, blinking in the light of economic upturn after months of lockdown and decline. And yet, for those in charge of employees across the business world, this is no time to rest on laurels.

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