Bakers Dozen

Announcing the 2026 HRO Today Baker’s Dozen Customer Satisfaction Ratings for MSP

Research from HRO Today indicates that contingent labor is viewed most often as a short-term supplement to the employee workforce, often leaving the planning process unstructured. Watch the video announcement to find out this year’s gold standard in MSP!

Methodology RPO MSP Total Workforce Relocation Recognition Employee Screening Employee Engagement

2026 Categories

In an increasingly mobile labor market, relocation providers are crucial in identifying cost-saving opportunities, boosting efficiency, and bridging skills gaps in multinational organizations.

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Managed Service Program (MSP) providers are taking on the challenge of providing a structured framework for procuring non-employee workers and maintaining the growing workforce.

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Recognition programs are one of the central components of employee engagement, strengthening connections and improving internal mobility within an organization.

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Working with a leading RPO provider allows HR leaders to focus on future planning and people strategy, keeping teams agile and flexible despite economic and market fluctuations.

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Knowing who your employees are is crucial even before their start date. Top pre-employment screening providers ensure consistency in background screening processes.

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For companies in EMEA seeking high-quality candidates, recruitment process outsourcing (RPO) providers can deliver important cost savings and reduce hiring times.

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Total workforce solutions providers combine their RPO and MSP offerings into a unified platform, building a holistic approach to sourcing, recruiting, and hiring.

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How to Use the Baker's Dozen in an RFP

Read the CEO’s letter, found in HRO Today’s July/August issue, to learn how to best use the Baker’s Dozen awards in your RFP selection process, especially for the latest Baker’s Dozen rating: Recognition.

Inside Look: Baker’s Dozen Customer Satisfaction Ratings™

For nearly 20 years, HRO Today’s research team has worked with senior HR leaders to develop the Baker’s Dozen Customer Satisfaction Ratings™ across six service lines: relocation, MSP, recognition, RPO, pre-employment screening, and total talent. The Baker’s Dozen ranked lists provide clarity around HR services partners in the marketplace….

Methodology

Which companies rank among the gold standard of HR service providers?
HRO Today’s Baker’s Dozen awards annually rank the industry’s best based on customer satisfaction surveys in areas like RPO and MSP. Learn more about our award categories and methodology, click on the video.