Workforce Management

In the Workplace: Feedback Culture

Supporting Careers with Special Needs

Disabled

Three organisations share the business case for inclusive hiring and their strategies for truly embracing the disabled workforce.

By Michael Switow

Employee turnover in a key department at ADERA Global, a Singapore-headquartered data management company, had reached critical levels. The company processes several million pieces of data on a daily basis for financial companies and government agencies. Its end products include credit card bills and bank statements posted to consumers every month. However, more than half of all the employees in the customer billing department—even part-timers—were quitting within three months.

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Cognizant of Change

Bhaskaran

Head of HR Pradeep Bhaskaran shares his organisation’s tech strategies for managing an agile and collaborative international enterprise.

By Simon Kent

In 2007, Pradeep Bhaskaran joined Cognizant to oversee HR for 10 countries around the world. Today, that number is 47. As head of HR for global growth markets, Bhaskaran is responsible for more than 60,000 associates across 52 nationalities that speak 34 languages. And those figures are only set to grow.

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Engaging With Integrity

Clarke

By adopting four management practices, employers can ensure their workforce remains engaged and productive.

By Simon Kent

If there’s one constant running through all HR agendas, it is the task of getting the best from employees. Today’s labour market, especially across EMEA, is candidate-led. There are quite simply not enough appropriately skilled people to fill the supply of available jobs, and as technology continues to evolve, this situation will only become more pronounced. How can organisations be certain to retain their workers and get the best from the talent they already have?

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2020 and Beyond

2020

HR leaders predict how cultural, social, and technological shifts will impact the way people work in the coming year.

By Marta Chmielowicz

Not too long ago, HR professionals were relegated to the realm of “personnel management”—paper-pushers responsible for administrative tasks and little else. But as organizations have grown and globalized in increasingly challenging environments, so has the role of human resources. Today’s HR departments are deeply rooted in organizational planning and business strategy, more essential to the success of a company than ever before. HR leaders have made their way to the C-suite, guiding strategies that unite the goals of a business under one umbrella: talent. From helping employees navigate their careers to delivering data and analytics about business performance, their contributions are numerous and multi-faceted. And that is only the beginning.

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A Sneak Peek

HR Services

Find out what’s trending in six sectors of the HR services market based on annual research.

By Gary Bragar

The HR outsourcing market is changing and the top trend that has emerged this year across all HR service lines is a focus on improving the user experience for both job candidates and current employees. There is a renewed commitment to making things as easy as possible through the use of technology, whether it be by adopting one integrated system for all HR needs, improving ease of system use, or leveraging bots to provide quick answers to inquiries, improving customer service.

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Outperforming Performance Management

Performance

Organizations with a continuous feedback process are experiencing five major benefits.

By Diane Strohfus

A company’s performance management process helps address several business priorities, including nurturing an aligned workforce, attracting and retaining top talent, and helping managers better guide their employees. Betterworks’ State of Continuous Performance Management Survey revealed that companies with continuous performance management processes were significantly more effective at many important measures, including:

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Winning the Long Game

Talent Management

Whether it’s hiring, contracting, or training employees, organizations need to design talent strategies with long-term goals in mind.

By Traci McCready

Recently, at a speaking engagement, I asked a room of C-suite executives: “What is your company’s most valuable asset?” Each and every volunteer had the same answer: their people.

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The Digital Divide

Digital

In a time of skills scarcity, leading organizations are adopting a multi-dimensional approach to talent acquisition and development.

By Jeff Kavanaugh

Organizations are struggling to find talent with the right skills to meet digital business needs. This trend led the Infosys Knowledge Institute to conduct a worldwide study of more than 1,000 senior management executives globally. The research shows that today’s digital environment is calling for new skills, producing talent gaps that organizations have to fill. What else did it discover? Here are five key takeaways from the recent study.

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Shiny Happy Employees

Happiness

Four strategies that help organizations harness happiness in their workforce.

By Debra Hreczuck

Some leaders may think that caring about employee happiness somehow means sacrificing performance. Actually, the opposite is true. In order for organizations to succeed and for employees to believe in the business strategy enough to work toward improving the bottom line, leaders need to make sure they are happy, researchers say. A miserable workforce is an unmotivated workforce, and that is a recipe for stagnation or outright resistance. The truth is employee happiness is tied to performance in many areas, including recruitment, retention, collaboration, and agility. Happiness is the web of energy in an organization that keeps employees focused and efficient.

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