What causes company bottlenecks? Bonitasoft’s recent survey of 190 business people identified the principal causes of bottlenecks in their organizations, the biggest impacts those bottlenecks create, and the moves their organizations are making to solve the problems.

Confusing processes (45 percent) and understaffed IT departments (43 percent) were chosen as the main causes for work slowdowns, followed by too many processes, colleagues not meeting deadlines, technology that is too rigid and not enough processes. Asked how bottlenecks negatively impact organizations, 59 percent of the respondents said bottlenecks damage employees’ morale, 53 percent said they lead to missed deadlines, 42 percent said they make customers angry, and 36 percent answered loss of revenue. Overall, 67 percent of respondents said they believe that technology can solve their organizations’ bottlenecks.

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