Improving HR effectiveness through reduced payroll and operating costs while providing consistent service support are key objectives of Textron’s global HR strategy.

To achieve these goals, Textron enlisted Convergys to implement an HR shared-services business model covering benefits, payroll and administration, and case management.

Attendees will learn how to select an HRO services provider and how to maintain a successful partnership. And lessons learned from this HRO initiative and implementation of a shared-services organization structure can help attendees reduce their firms’ operating costs while increasing HR’s organizational flexibility and effectiveness.
 
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