As HR continues to evolve, it’s more important than ever that leaders scale their resources to meet business demands while streamlining their administrative processes. For companies seeking quality candidates and looking to improve their bottom line, recruitment process outsourcing (RPO) providers can deliver cost savings and reduce hiring times.
Each year, HRO Today conducts the Baker’s Dozen Customer Satisfaction Survey for RPO. In 2024, 900 survey respondents took time from their busy schedules to provide valuable feedback to their fellow HR executives who rely each year on the Baker’s Dozen ratings as part of their partnership selection process. This support enables HR leaders to focus on future planning and people strategy, keeping teams agile and flexible despite potential economic and market fluctuations. HRO Today’s Baker’s Dozen Customer Satisfaction Ratings provide an overview of the top players in RPO and a look at how the market has shifted with the tides of the workforce.
This presentation summarizes some of the findings from the Baker’s Dozen Customer Satisfaction Survey for RPO over the last five years. It includes service utilization, the most used services and average deal size, along with other metrics.
For a full, customized report that contains a comparison of each provider in our survey for each question in the study, there are detailed research reports available. Contact Gale Tedeschi at SharedXpertise at Gale.Tedeschi@SharedXpertise.com.
