HRO Today Baker’s Dozen

Baker’s Dozen MSP Five-Year Trend Report: 2021-2025

As HR continues to evolve, it’s more important than ever that leaders scale their resources to meet business demands while streamlining their administrative processes. For companies seeking quality candidates and looking to improve…

Baker’s Dozen RPO Five-Year Trend Report: 2020-2024

As HR continues to evolve, it’s more important than ever that leaders scale their resources to meet business demands while streamlining their administrative processes. For companies seeking quality candidates and looking to improve…

2024 Baker’s Dozen Customer Satisfaction Ratings: RPO

We rank the top providers of recruitment process outsourcing based on customer satisfaction surveys. By The Editors HRO Today’s RPO Baker’s Dozen Customer Satisfaction Ratings® are based solely on feedback from…

2021 Baker’s Dozen Customer Satisfaction Ratings: Learning & Development

View this year’s top ranked learning and development providers in the industry.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

CEO’s Letter: Baker’s Dozen Breakdown

By Elliot H. Clark

In this issue, we announce our HRO Today Baker’s Dozen Customer Satisfaction Ratings™ for MSP (Contingent Labor Resourcing and Management) for 2021. Okay, that’s a long and complicated name, but what exactly is it? Well, it’s what you, the practitioners and clients of MSP, think of your programs and partners, distilled into an easily consumable data set for an RFP process. The Baker’s Dozen differs dramatically from other rankings out there, and we want to highlight the differences, the importance, and the advantages of our ratings system so you understand what you are getting from us versus the others.

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