News

Insuring HR’s Success

CHRO Jeanie Heffernan’s people-first strategy drives an 89 percent employee engagement rate at Independence Health Group.

By Debbie Bolla

Some relationships have what it takes to stand the test of time, and the 20-year partnership between Independence Health Group CEO Dan Hilferty and the organization’s Executive Vice President and CHRO Jeanie Heffernan is a prime example. The pair began working together in 2000 and they have successfully navigated the complex and ever-changing health insurance industry ever since.

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2020 Baker’s Dozen Customer Satisfaction Ratings: Talent Management Technology

HRO Today Baker's Dozen

View the top-rated talent management technology providers in the industry.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

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The New Talent Experience

Tech strategies that create workforce efficiencies while engaging and exciting candidates and employees alike.

By Marta Chmielowicz

Today’s HR leaders face the challenge of becoming a top talent destination, building the workforce of the future, and providing critical insights to key decision-makers. They must manage enterprise-wide digital transformation efforts, introducing new capabilities to better attract, retain, and engage talent—all while improving operational efficiency and enabling a more agile way of working.

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The Start of Something New

Technological innovations and generational demands are poised to transform the way work is done in 2020 and beyond.

By Emily He

The future of work has been a hot topic in recent years, fueled by a barrage of technological advancements impacting nearly every industry and organization. Business leaders far and wide are being pushed to innovate or risk falling behind—and HR leaders are no exception. New developments in artificial intelligence (AI), machine learning, and chatbots are shaking up the landscape for HR, raising concerns around automation and job displacement while forcing teams to adapt to changing employee expectations and evolving workplace norms.

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Building Strategy Into Rewards

From identifying rising talent to reducing turnover, predictive analytics help make employee recognition programs more proactive.

By Jesse Harriott

HR leaders know it takes work to attract and maintain top talent. Locating, hiring, and retaining the best people for each open role calls for an ongoing give-and-take between employer and employee—and data is a must to master the inner workings of these dynamics. To engage quality talent and embark on the only long-term path to greater profits, organizations need to refine their talent strategy and the analytics that make it possible.

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Perfect Together

Integrating global payroll and HR systems can lead to greater accuracy, better security, and lower costs.

By Judith Lamb

Ask the world’s leading global companies about their greatest asset, and most will respond with “our people.” At the same time, attracting and retaining top talent remains a top concern among executives, according to The Conference Board’s C-Suite Challenge 2019 research. That is why HR departments across the world are trying to enhance the employee experience at every turn. But in doing so, these teams are so focused on serving the day-to-day needs of the workforce that they occasionally overlook otherwise obvious opportunities to improve the function overall. Case in point: payroll.

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CEO’s Letter: Why Goliath Lost

HRO Today

By Elliot H. Clark

We all grew up listening to the story of David and Goliath. This is a tale of how a young shepherd boy volunteered to face the hulking giant champion of the Philistines one hot day in the Valley of Elah. The triumph of David has become part of cultural lore and religious canon, and has given rise to modern verbal clichés. The problem I usually have with this particular story is that even though David won that afternoon, the smart money in the Valley of Elah was still on the big guy.

That parable leads me to this year’s Baker’s Dozen for Talent Management Technology. This year’s ranking features several large companies, including Workday (a challenger brand 10 years ago, but a Goliath-type today), SAP SuccessFactors, and iCIMS. They are being stack ranked based on three indices: size of deal, breadth of features, and most importantly, quality of service. Smaller firms, including GR8 People, BrightMove, and Hireology, are also in the survey.

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In the Workplace: Employee Ghosting

In the Workplace: Feedback Culture