2020 Baker’s Dozen Customer Satisfaction Ratings: RPO

View the results of this year’s RPO Baker’s Dozen ranking.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides insight into your next RFP process.

View the Live Baker’s Dozen Announcement

HRO Today Baker’s Dozen Overall Enterprise RPO Leaders

  1. Cielo
  2. Randstad Sourceright
  3. Sevenstep
  4. Allegis Global Solutions
  5. PeopleScout
  6. Korn Ferry
  7. WilsonHCG
  8. Pontoon Solutions
  9. Alexander Mann Solutions
  10. Yoh
  11. Hudson RPO
  12. Resource Solutions
  13. Orion Talent

Enterprise RPO Breadth of Service Leaders

  1. Cielo
  2. Alexander Mann Solutions
  3. Orion Talent
  4. WilsonHCG
  5. Sevenstep
  6. Yoh
  7. Resource Solutions
  8. Hudson RPO
  9. PeopleScout
  10. Randstad Sourceright
  11. Pontoon Solutions
  12. Allegis Global Solutions
  13. Korn Ferry

Enterprise RPO Size of Deal Leaders

  1. Pontoon Solutions
  2. Cielo
  3. Randstad Sourceright
  4. Alexander Mann Solutions
  5. Korn Ferry
  6. Sevenstep
  7. PeopleScout
  8. Allegis Global Solutions
  9. Orion Talent
  10. Resource Solutions
  11. Hudson RPO
  12. WilsonHCG
  13. Yoh

Enterprise RPO Quality of Service Leaders

  1. Randstad Sourceright
  2. Allegis Global Solutions
  3. Cielo
  4. Sevenstep
  5. PeopleScout
  6. Korn Ferry
  7. WilsonHCG
  8. Pontoon Solutions
  9. Yoh
  10. Alexander Mann Solutions
  11. Hudson RPO
  12. Resource Solutions
  13. Orion Talent

Overall Healthcare RPO Leaders

  1. Cielo
  2. Sevenstep
  3. Kinetix
  4. endevis
  5. KellyOCG
  6. AMN Healthcare

Healthcare RPO Breadth of Service Leaders

  1. Cielo
  2. Sevenstep
  3. endevis
  4. Kinetix
  5. KellyOCG
  6. AMN Healthcare

Healthcare RPO Size of Deal Leaders

  1. Cielo
  2. Sevenstep
  3. Kinetix
  4. endevis
  5. KellyOCG
  6. AMN Healthcare

Healthcare RPO Quality of Service Leaders

  1. Cielo
  2. Sevenstep
  3. Kinetix
  4. endevis
  5. KellyOCG
  6. AMN Healthcare

Overall Midsize Deal RPO Leaders

  1. endevis
  2. Engage2Excel Recruitment Solutions
  3. Kinetix
  4. ADP RPO
  5. AgileOne
  6. LevelUP HCS
  7. KellyOCG
  8. Personify
  9. Advanced RPO
  10. Broadleaf Results
  11. PSG Global Solutions
  12. Pierpoint
  13. AMN Healthcare

Midsize Deal RPO Breadth of Service Leaders

  1. ADP RPO
  2. endevis
  3. Personify
  4. Engage2Excel Recruitment Solutions
  5. LevelUP HCS
  6. Advanced RPO
  7. Broadleaf Results
  8. KellyOCG
  9. AMN Healthcare
  10. Pierpoint
  11. AgileOne
  12. Kinetix
  13. PSG Global Solutions

Midsize Deal RPO Size of Deal Leaders

  1. AgileOne
  2. Kinetix
  3. LevelUP HCS
  4. ADP RPO
  5. PSG Global Solutions
  6. Broadleaf Results
  7. KellyOCG
  8. Engage2Excel Recruitment Solutions
  9. endevis
  10. Personify
  11. Advanced RPO
  12. Pierpoint
  13. AMN Healthcare

Midsize Deal RPO Quality of Service Leaders

  1. endevis
  2. Kinetix
  3. Engage2Excel Recruitment Solutions
  4. AgileOne
  5. ADP RPO
  6. KellyOCG
  7. LevelUP HCS
  8. Personify
  9. Advanced RPO
  10. PSG Global Solutions
  11. Broadleaf Results
  12. Pierpoint
  13. AMN Healthcare

Overall RPO Leaders in EMEA

  1. Korn Ferry
  2. Cielo
  3. Resource Solutions
  4. Alexander Mann Solutions
  5. WilsonHCG
  6. Gattaca
  7. PeopleScout
  8. Hudson RPO
  9. Serendi

RPO Breadth of Service Leaders in EMEA

  1. Cielo
  2. Gattaca
  3. Alexander Mann Solutions
  4. WilsonHCG
  5. Korn Ferry
  6. Resource Solutions
  7. Serendi
  8. PeopleScout
  9. Hudson RPO

RPO Size of Deal Leaders in EMEA

  1. Cielo
  2. Alexander Mann Solutions
  3. Korn Ferry
  4. Resource Solutions
  5. Gattaca
  6. WilsonHCG
  7. PeopleScout
  8. Serendi
  9. Hudson RPO

RPO Quality of Service Leaders in EMEA

  1. Korn Ferry
  2. Cielo
  3. Resource Solutions
  4. Alexander Mann Solutions
  5. WilsonHCG
  6. Gattaca
  7. PeopleScout
  8. Hudson RPO
  9. Serendi

Overall RPO Leaders in APAC

  1. PeopleScout
  2. Korn Ferry
  3. Hudson RPO
  4. Alexander Mann Solutions
  5. Resource Solutions
  6. KellyOCG

RPO Breadth of Service Leaders in APAC

  1. PeopleScout
  2. Hudson RPO
  3. Korn Ferry
  4. Alexander Mann Solutions
  5. Resource Solutions
  6. KellyOCG

RPO Size of Deal Leaders in APAC

  1. Alexander Mann Solutions
  2. Korn Ferry
  3. Hudson RPO
  4. PeopleScout
  5. Resource Solutions
  6. KellyOCG

RPO Quality of Service Leaders in APAC

  1. PeopleScout
  2. Korn Ferry
  3. Hudson RPO
  4. Alexander Mann Solutions
  5. Resource Solutions
  6. KellyOCG

View the complete PDF here.

Posted September 17, 2020 in RPO & Staffingin Talent Acquisition

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