HR Outsourcing

2021 Baker’s Dozen Customer Satisfaction Ratings: Learning & Development

View this year’s top ranked learning and development providers in the industry.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

CEO’s Letter: Baker’s Dozen Breakdown

By Elliot H. Clark

In this issue, we announce our HRO Today Baker’s Dozen Customer Satisfaction Ratings™ for MSP (Contingent Labor Resourcing and Management) for 2021. Okay, that’s a long and complicated name, but what exactly is it? Well, it’s what you, the practitioners and clients of MSP, think of your programs and partners, distilled into an easily consumable data set for an RFP process. The Baker’s Dozen differs dramatically from other rankings out there, and we want to highlight the differences, the importance, and the advantages of our ratings system so you understand what you are getting from us versus the others.

HRO Today

Attracting Contingent Labor

Empowered by technology, a direct sourcing solution can help build and maintain a highly engaged talent pool.

By Debbie Bolla

The hiring patterns of the past 13 months have been turbulent to say the least, with some industries experiencing serious cutbacks (hospitality, travel, and entertainment) whereas others went through major growth spurts (tech and engineering). Contingent workers played a large role in filling that demand, offering the much-need flexibility and skill sets to achieve business goals.

Increasing Access to Talent

By leveraging a direct sourcing solution, organizations can attract and onboard the best available candidates as quickly as possible.

By Debbie Bolla

With Ardent Partners reporting that 43% of an overall workforce is considered contingent, it’s become a business imperative that organizations have detailed sourcing and management strategies around this talent category. If they do, they are well positioned to reap many benefits.

How to Spot a High Performing Service Delivery Organization

Leslie Pontello, Chief Operating Officer at bswift, shares two strategies for selecting a service provider that will act as a true business partner to deliver quality service. 

By Marta Chmielowicz

Working with service providers to outsource tasks that aren’t part of an organization’s core business is a strategy companies can employ to optimize time and resources. However, if organizations don’t choose their partners carefully, the relationship may result in service break down and become a point of frustration.

Empowering Partnership

Maintaining a close partnership with a service provider is key to a successful outcome.

By Marta Chmielowicz

Many companies rely on an interwoven web of outsourced services to keep their businesses running—but ensuring successful service delivery can be challenging when the vendor relationship is simply transactional rather than strategic.

2021 Baker’s Dozen Customer Satisfaction Ratings: Employee Engagement

We rank the top providers based on customer satisfaction surveys.

By The Editors

An engaged workforce is a necessity in today’s competitive business world. View our ranking of the top employee engagement service providers and find the right partner for your organization.

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