Tag Archives: HR Outsourcing

2021 Baker’s Dozen Customer Satisfaction Ratings: Learning & Development

View this year’s top ranked learning and development providers in the industry.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

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2021 Baker’s Dozen Customer Satisfaction Ratings: MSP (Contingent Labor Resourcing and Management)

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

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CEO’s Letter: Baker’s Dozen Breakdown

HRO Today

By Elliot H. Clark

In this issue, we announce our HRO Today Baker’s Dozen Customer Satisfaction Ratings™ for MSP (Contingent Labor Resourcing and Management) for 2021. Okay, that’s a long and complicated name, but what exactly is it? Well, it’s what you, the practitioners and clients of MSP, think of your programs and partners, distilled into an easily consumable data set for an RFP process. The Baker’s Dozen differs dramatically from other rankings out there, and we want to highlight the differences, the importance, and the advantages of our ratings system so you understand what you are getting from us versus the others.

Most of the other industry ranking reports or sector graphing reports are based on individual analysts’ opinions and the providers’ own self-reported data with varying degrees of verification. Here, I will explain our process and why, obviously, we think it is better. If you are making a career-impacting choice around service partners, you should rely heavily upon the Baker’s Dozen Customer Satisfaction Ratings™.

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Attracting Contingent Labor

Empowered by technology, a direct sourcing solution can help build and maintain a highly engaged talent pool.

By Debbie Bolla

The hiring patterns of the past 13 months have been turbulent to say the least, with some industries experiencing serious cutbacks (hospitality, travel, and entertainment) whereas others went through major growth spurts (tech and engineering). Contingent workers played a large role in filling that demand, offering the much-need flexibility and skill sets to achieve business goals. In fact, Ardent Partners’ research finds that nearly 80% of enterprises experienced an increase in the use of contingent talent over the past 12 months. But as organizations remain in recovery mode from the COVID-19 pandemic, the talent and hiring markets will continue to be challenging, requiring innovation and strategy to get ahead.

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Increasing Access to Talent

By leveraging a direct sourcing solution, organizations can attract and onboard the best available candidates as quickly as possible.

By Debbie Bolla

With Ardent Partners reporting that 43% of an overall workforce is considered contingent, it’s become a business imperative that organizations have detailed sourcing and management strategies around this talent category. If they do, they are well positioned to reap many benefits. In fact, Ardent Partners’ The State of Contingent Workforce Management 2020 finds that organizations leverage contingent labor for several reasons, including access to highly-specialized skills (68%); to enhance the current workforce (62%); to improve speed of delivery (51%); and to diversify the workforce (47%).

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How to Spot a High Performing Service Delivery Organization

Leslie Pontello, Chief Operating Officer at bswift, shares two strategies for selecting a service provider that will act as a true business partner to deliver quality service. 

By Marta Chmielowicz

Working with service providers to outsource tasks that aren’t part of an organization’s core business is a strategy companies can employ to optimize time and resources. However, if organizations don’t choose their partners carefully, the relationship may result in service break down and become a point of frustration.

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Empowering Partnership

Maintaining a close partnership with a service provider is key to a successful outcome.

By Marta Chmielowicz

Many companies rely on an interwoven web of outsourced services to keep their businesses running—but ensuring successful service delivery can be challenging when the vendor relationship is simply transactional rather than strategic.

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2021 Baker’s Dozen Customer Satisfaction Ratings: Employee Engagement

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. In order to determine an overall ranking, we analyze results across three subcategories: breadth of services, deal size, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The Baker’s Dozen Customer Satisfaction Ratings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

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Talent Transformation

Allegis Global Solutions helped a large, multi-national client streamline and standardise its global hiring process.

By Marta Chmielowicz

When Allegis Global Solutions (AGS) first started its relationship with an internationally renowned banking institution that operates across 60 countries worldwide, the recruitment partner faced several critical challenges.

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