HR Outsourcing
Recognition Provider Directory 2021
2021 Baker’s Dozen Customer Satisfaction Ratings: Learning & Development
View this year’s top ranked learning and development providers in the industry.
By The Editors
HRO Today’s Baker’s Dozen Customer Satisfaction Ratingsâ„¢ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.
MSP Provider Directory 2021
2021 Baker’s Dozen Customer Satisfaction Ratings: MSP (Contingent Labor Resourcing and Management)
View this year’s top-ranked MSP providers based on customer satisfaction surveys.
By The Editors
The gig economy is on the rise, and organizations have to be prepared to hire and manage contingent workers effectively. An outsourced MSP solution could be the key to success.
CEO’s Letter: Baker’s Dozen Breakdown
By Elliot H. Clark
In this issue, we announce our HRO Today Baker’s Dozen Customer Satisfaction Ratingsâ„¢ for MSP (Contingent Labor Resourcing and Management) for 2021. Okay, that’s a long and complicated name, but what exactly is it? Well, it’s what you, the practitioners and clients of MSP, think of your programs and partners, distilled into an easily consumable data set for an RFP process. The Baker’s Dozen differs dramatically from other rankings out there, and we want to highlight the differences, the importance, and the advantages of our ratings system so you understand what you are getting from us versus the others.
Attracting Contingent Labor
Empowered by technology, a direct sourcing solution can help build and maintain a highly engaged talent pool.
By Debbie Bolla
The hiring patterns of the past 13 months have been turbulent to say the least, with some industries experiencing serious cutbacks (hospitality, travel, and entertainment) whereas others went through major growth spurts (tech and engineering). Contingent workers played a large role in filling that demand, offering the much-need flexibility and skill sets to achieve business goals.
Increasing Access to Talent
By leveraging a direct sourcing solution, organizations can attract and onboard the best available candidates as quickly as possible.
By Debbie Bolla
With Ardent Partners reporting that 43% of an overall workforce is considered contingent, it’s become a business imperative that organizations have detailed sourcing and management strategies around this talent category. If they do, they are well positioned to reap many benefits.
How to Spot a High Performing Service Delivery Organization
Leslie Pontello, Chief Operating Officer at bswift, shares two strategies for selecting a service provider that will act as a true business partner to deliver quality service.
By Marta Chmielowicz
Working with service providers to outsource tasks that aren’t part of an organization’s core business is a strategy companies can employ to optimize time and resources. However, if organizations don’t choose their partners carefully, the relationship may result in service break down and become a point of frustration.
Empowering Partnership
Maintaining a close partnership with a service provider is key to a successful outcome.
By Marta Chmielowicz
Many companies rely on an interwoven web of outsourced services to keep their businesses running -but ensuring successful service delivery can be challenging when the vendor relationship is simply transactional rather than strategic.
2021 Baker’s Dozen Customer Satisfaction Ratings: Employee Engagement
We rank the top providers based on customer satisfaction surveys.
By The Editors
An engaged workforce is a necessity in today’s competitive business world. View our ranking of the top employee engagement service providers and find the right partner for your organization.
Talent Transformation
Allegis Global Solutions helped a large, multi-national client streamline and standardise its global hiring process.
By Marta Chmielowicz
When Allegis Global Solutions (AGS) first started its relationship with an internationally renowned banking institution that operates across 60 countries worldwide, the recruitment partner faced several critical challenges.
2021 Baker’s Dozen Customer Satisfaction Ratings: Relocation
View the top-rated relocation program providers in the industry.
By The Editors
In today’s interconnected world, multinational organizations are relying on relocation programs to acquire and retain top talent. Partnering with a highly-ranked mobility partner is the key to a positive experience. View our ranking of the top relocation providers in the industry.
2021 Baker’s Dozen Customer Satisfaction Ratings: Talent Management Technology
View the top-rated talent management technology providers in the industry.
By The Editors
In 2019, employees and job seekers alike expect a tech-enabled workplace. See our list of the top talent management technology providers in the marketplace today and position yourself for growth and success.
Stacking Up
Building an integrated total workforce solutions tech stack delivers a solid foundation for a modern hiring process.
By Marta Chmielowicz
As the unpredictability of COVID-19 continues to test organizations’ ability to adapt to change, many employers are turning to contingent labor to fill their talent needs. But while a more varied workforce mix offers greater flexibility and agility, the influx of contingent workers has exposed blind spots in companies’ talent acquisition strategies.
Baker’s Best 2020
2020 Baker’s Dozen Customer Satisfaction Ratings: Total Workforce Solutions
View the top-rated providers of total workforce solutions based on our RPO and MSP customer satisfaction surveys.
By The Editors
Total workforce solutions (TWS) are becoming increasingly common in today’s complex labor market, but good providers are still hard to find. See our list of the top TWS providers in the marketplace today and position yourself for success in the new year.
The Road Ahead
A look at the projected 2021 forecast for key HR service market segments.
By Pete Tiliakos, Liz Rennie, and Nikki Edwards
Each year, NelsonHall takes a look at the activity of the HR services market to compile the top trends and predict a future outlook for the coming year. 2020 was a year like no other and COVID-19 has had a large impact on all business processes.
Pre-employment Screening Provider Directory 2020
Recruitment Process Outsourcing 2020: EMEA and APAC
We rank the top providers of recruitment process outsourcing in EMEA and APAC based on customer satisfaction surveys.
By The Editors
Seeking an RPO provider that can manage your recruitment process across the globe? Look no further -this HRO Today Baker’s Dozen Customer Satisfaction Rating shines a light on the top-rated RPO companies operating across EMEA and APAC.
2020 Baker’s Dozen Customer Satisfaction Ratings: Pre-Employment Screening
View the results of this year’s Baker’s Dozen ranking for pre-employment screening services.
By The Editors
Pre-employment screening is a crucial element of the hiring process, but one that is potentially stressful and confusing for both employers and job seekers. Outsourcing background screening is a solid solution. Here is a look at the top background screening providers in the enterprise and mid-size markets as ranked via the results of customer satisfaction surveys.
2020 Baker’s Dozen Customer Satisfaction Ratings: RPO in EMEA and APAC
We rank the top providers of recruitment process outsourcing in EMEA and APAC based on customer satisfaction surveys.
By The Editors
Seeking an RPO provider that can manage your recruitment process across the globe? Look no further -this HRO Today Baker’s Dozen Customer Satisfaction Rating shines a light on the top-rated RPO companies operating across EMEA and APAC.