2019 Recruitment Process Outsourcing: EMEA and APAC
We rank the top providers of recruitment process outsourcing in EMEA and APAC based on customer satisfaction surveys.
By The Editors
HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.
Bridging Borders
International employment laws and regulations vary widely—even among the countries within the EMEA region.
By Simon Kent
Whilst companies may wish to view their businesses as covering a unified EMEA region, employment law means that such unity can only ever be superficial. Even without the complexities of Brexit, deploying a consistent set of employment policies can seem impossible. “Some inward investors might consider Europe to be a single territory for business purposes,” says Helga Breen, head of the employment practice in London at global legal business DWF. “The reality is that each country has its own legal and regulatory framework and societal and cultural norms.”
Next-level RPO
RPO partnerships are moving beyond the transactional and entering the realm of the strategic.
By Simon Kent
The days of using an RPO provider to simply deal with the grunt work of recruiting people into an organisation are over. Today’s competitive market—both in terms of the employment market where talent is scarcer than ever and the RPO market itself—means providers must demonstrate that they can bring extra value to the organisations with which they are working. Achieving this means becoming a specialist in more than recruitment alone.
The New HR
The business world is transforming and the HR profession is transforming with it.
By Simon Kent
The role of HR today is more complex than ever. Innovations in data science and technology, the growth of a diverse, multi-generational workforce, and increasing globalisation are shifting the focus of HR departments from process-centric administrative tasks to people-centric functions that support greater business strategies. Throughout all of these talent landscape transitions, the HR profession has been forced to grow and evolve.
Debates Today for Success Tomorrow
This year’s HRO Today Forum EMEA looks to discuss HR’s most pressing issues and provide possible solutions.
By Taylor Thompson
As the list of challenges currently plaguing HR departments around the globe continues to grow, so do the number of debates being held to address the most efficient ways to overcome them. Whether it be the influx of technology changing the way HR recruits or the introduction of new ideas related to bettering the employee experience in the workplace, the industry is quickly evolving. But as new topics are introduced, new rules need to be written alongside them—leading the way for an open dialogue between experts in what has been coined “The Great HR Debate.”
Debates Today for Success Tomorrow
This year’s HRO Today Forum EMEA looks to discuss HR’s most pressing issues and provide possible solutions.
By Taylor Thompson
As the list of challenges currently plaguing HR departments around the globe continues to grow, so do the number of debates being held to address the most efficient ways to overcome them. Whether it be the influx of new technology changing the way HR recruits or the introduction of new ideas related to bettering the employee experience in the workplace, the industry is quickly evolving. But as new topics are introduced, new rules need to be written alongside of them—leading the way for an open dialogue between experts in what has been coined “The Great HR Debate.”
Moving Forward
Innovative technology advancements are changing the global mobility landscape.
By Simon Kent
A recent report from the RES Forum shows that there is still huge untapped potential for the use of technology in aiding global mobility. The report suggests that areas such as pre-assignment support, payroll processes, and repatriation could all benefit significantly from digitalisation. The report’s author, Professor Benjamin Bader, senior lecturer in international HR management at Newcastle University Business School in the UK, says the sector is only just beginning to adopt technology and the future of the function is still up for debate.
RX for EX
Improving the employee experience is a key consideration when attracting and retaining top talent.
By Simon Kent
A positive first impression is often not enough to keep new employees happy and engaged. Whilst a new hire may experience excitement and pride at first, their positivity will decrease if the reality of working for a company doesn’t match their expectations. In order to address this, HR is exploring the employee experience—a consideration of what it is like to work at a company from a multitude of perspectives.
The Age of Collaboration
Today’s multi-generational workforce has a lot potential, but will only reach it if organisations can manage its many complexities.
By Simon Kent
A long history in the paper and packaging industry means the workforce at Mondi is extremely diverse. The company has operations in over 33 countries and creates paper and packing for large, fast-moving consumer goods (FMCG) companies such as Nestle, P&G, and Unilever. According to Group HR Director Michael Hakes, many of the company’s 26,000 employees started with Mondi straight out of school and still make up an important part of its workforce some 40 years later. Naturally, this has created an age-diverse workforce that presents both benefits and challenges.
Editor’s Note: Solutions Found Here
By Debbie Bolla
There’s no shortage of challenges for HR leaders in EMEA. But not to worry—we’ve got you covered. In this issue, Editor-at-Large Simon Kent provides strategic approaches to improve the employee experience as well as actionable advice on how HR can leverage technology to ease mobility and how to get the most out of the multi-generational workforce. And it that’s not enough, we also have our annual HRO Today Forum EMEA coming up to help you overcome any obstacles you are facing. Take, for example, these three common workforces concerns:
Challenge: Improving employee engagement
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