2018 Baker’s Dozen Customer Satisfaction Ratings: Relocation

HRO Today Baker's Dozen

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers.

Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis. For this survey, we required 10 responses from seven companies.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Rating provides you some insight into your next RFP process.

HRO Today Relocation Baker’s Dozen Overall Leaders

  1. Graebel Relocation Services Worldwide
  2. MSI Global Talent Solutions
  3. Weichert Workforce Mobility
  4. CapRelo
  5. NEI Global Relocation
  6. TheMIGroup
  7. Global Mobility Solutions (GMS)
  8. NRI Relocation, Inc.
  9. ARC Relocation, LLC
  10. Aires
  11. Cornerstone Relocation Group
  12. MoveCenter
  13. NuCompass Mobility Services, Inc.

Breadth of Service Leaders

  1. Graebel Relocation Services Worldwide
  2. Weichert Workforce Mobility
  3. Aires
  4. Cornerstone Relocation Group
  5. TheMIGroup
  6. Global Mobility Solutions (GMS)
  7. NEI Global Relocation
  8. NRI Relocation, Inc.
  9. CapRelo
  10. NuCompass Mobility Services, Inc.
  11. ARC Relocation, LLC
  12. MSI Global Talent Solutions
  13. MoveCenter

Size of Deal Leaders

  1. Graebel Relocation Services Worldwide
  2. TheMIGroup
  3. NuCompass Mobility Services, Inc.
  4. Weichert Workforce Mobility
  5. CapRelo
  6. Aires
  7. Cornerstone Relocation Group
  8. NEI Global Relocation
  9. MSI Global Talent Solutions
  10. Global Mobility Solutions (GMS)
  11. ARC Relocation, LLC
  12. MoveCenter
  13. NRI Relocation, Inc.

Quality of Service Leaders

 

  1. MSI Global Talent Solutions
  2. CapRelo
  3. NEI Global Relocation
  4. Weichert Workforce Mobility
  5. ARC Relocation, LLC
  6. NRI Relocation, Inc.
  7. MoveCenter
  8. Graebel Relocation Services Worldwide
  9. Global Mobility Solutions (GMS)
  10. TheMIGroup
  11. Cornerstone Relocation Group
  12. Aires
  13. NuCompass Mobility Services, Inc.

View the complete PDF here.

Posted March 22, 2018 in Relocation

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