April 2021

Pushing the Right Buttons

In the new world of work, three drivers of employee engagement have emerged: connection, well-being, and feedback.

By Marta Chmielowicz

The obstacles of 2020 tested the business world in unimaginable ways, reshaping the way people live, work, and relate to each other—potentially for the better. According to Qualtrics’ 2021 Employee Experience Trends Report, employee engagement has actually increased since the pandemic began, from 53% in November 2019 to 66% in November 2020.

2021 Baker’s Dozen Customer Satisfaction Ratings: Employee Engagement

We rank the top providers based on customer satisfaction surveys.

By The Editors

An engaged workforce is a necessity in today’s competitive business world. View our ranking of the top employee engagement service providers and find the right partner for your organization.

Shaping HR Priorities

The challenges of 2020 are accelerating even more transformation in 2021.

By Anthony DiRomualdo, Dorothée El-Khoury, and Franco Girimonte

Unprecedented disruption in 2020 upended the HR agenda. Many business leaders were forced to put plans for growth on hold in order to step up and guide their organizations through challenging strategic and operational issues, including a global pandemic, a tense political climate, and growing calls for social justice around the world.

Flexibility is the Future

HR can rethink the ways of work by learning from the remote experiment ushered in by the pandemic.

By Ray Baumruk, Susie Rowe, and Dilip Nair

With most major enterprises still having a large percentage of their employees working from home while the COVID-19 pandemic persists, it’s clear that the adoption of remote work has been broader and deeper than anyone could have expected. Plus, there’s a growing consensus among employees who believe and expect that remote work—either fully virtual or part of a hybrid model—should be made a permanent part of their work experience.

Leadership Deficient

New research shows that organizations are facing a significant gap when it comes to the leadership bench.

By Stephanie Neal and Rosey Rhyne

The pandemic has truly transformed how business and work gets done. As a result, leaders and teams must constantly adapt to meet not only business needs, but also individual needs such as safety, engagement, and balance.

Data-Driven Diversity

Organizations need to look at the numbers in order to turn D&I commitments into impactful change.

By E.J. Marin

According to a new report from McKinsey & Company, it may take 95 years for Black employees to reach parity in management positions if there is no change to the current promotion, attrition, and hiring rates in the U.S. In the past year, diversity, equity, and inclusion have become major topics of conversation as COVID-19’s disparate health impact on people of color, the pandemic’s outsized negative economic effects on women in the workforce, and the rise of Black Lives Matter protests made disparities glaringly clear.

A Tough Year for Worker Confidence

COVID-19 left its mark on employee sentiments around job security in 2020.

By Larry Basinait

As the rollercoaster of 2020 came to an end, the results of the Worker Confidence Index (WCI) followed suit. The year started with the U.S. unemployment rate reaching its lowest level in nearly 50 years while the stock market soared at an all-time high. But once the pandemic hit critical mass in March, the economy was plagued with job losses, high unemployment, and nationwide lockdowns.

Falling Downward

Worldwide employment rate staggers from COVID-19’s impact.

By Larry Basinait

2020 was a year like no other. The United Nations estimates that the coronavirus pandemic caused the equivalent of more than a quarter of a billion lost jobs. The UN’s International Labour Organization (ILO) found that a full 8.8% of global working hours were lost in 2020 compared to the fourth quarter of 2019. That is equivalent to 255 million full-time jobs—a number “approximately four times greater than the number lost during the 2009 global financial crisis,” the ILO said in a statement.

HR Tech Fares Well in 2020

The circumstances of COVID-19 are driving learning, virtual, and employee engagement technology investment.

By Larry Basinait

While the economy was slowed by COVID-19 in the fourth quarter of 2020, the development of new HR technologies continued at a rapid pace. In total, there were 127 major announcements—those with at least $1 million in funding—up substantially from the 77 announced in the third quarter of 2020.

A New Talent Model

Contingent labor is emerging as a critical talent pool helping companies stay flexible and resilient as the market rebounds from the pandemic.

By Marta Chmielowicz

Contingent labor has been critical to many organizations’ talent strategies for years, but the COVID-19 pandemic has forced employers to rethink their approaches. As companies have coped with extended lockdowns, shifting consumer demand, and historic levels of unemployment and economic uncertainty, many are turning to temporary labor to fuel their recoveries. But to succeed and come out of the pandemic with greater flexibility and resilience, new talent procurement and management strategies are essential.

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