Worker Confidence Index: Second Quarter 2020

As business operations completely changed from March to June amidst the ongoing global pandemic, worker confidence did as well. While employee concerns about things like a possible job loss or the status of an upcoming promotion will typically fluctuate, we have not seen such a drastic change in their thinking in quite some time. A year like no other, 2020 has changed everything we’ve known in recent years.

Like every other aspect of the economy in the second quarter of 2020, the Worker Confidence Index saw vast declines in each area measured. But how much was worker confidence truly affected, and what does this mean for the remainder of the year?

Definitive answers to these questions are still unknown, but HRO Today and Yoh’s quarterly Worker Confidence Index report provides concrete data for you to determine your company’s path forward.

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Universal Background Screening Acquires OPENonline

July 16, 2020 – Universal Background Screening (“Universal”), headquartered in Scottsdale, Arizona, is pleased to announce the acquisition of Ohio-based OPENonline, a leading provider of employment background checks and investigative services. The combined company, which will operate under the Universal brand, will leverage deep industry expertise and award-winning scaled operations centers and advance Universal’s position as the nation’s leader in background screening.

“We are excited to have OPENonline join Universal. The synergy was compelling: both companies are members of the select 6% of background screening providers that are accredited by the Professional Background Screening Association (PBSA), and both companies are deeply committed to providing an outstanding experience for our customers,” said Dan Filby, CEO of Universal.

Having now closed on its fourth acquisition in the background screening industry, this merger represents the next phase of Universal’s development as a market leader. The integration furthers Universal’s commitment to producing a better candidate experience and helps recruiters move candidates through the hiring process more quickly.

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VeriKlick VMS Systems Project

As the need for contract and contingent labor continues to grow steadily, so do the questions surrounding the best and most efficient ways to source them.

In a recent partnership between HRO Today and VeriKlick, these organizations set out to answer these questions by researching and compiling data on VMS Systems. Learn about the demands, challenges, and impacts of VMS by downloading the report below.


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Covering All Bases

From wellness to management, HR leaders share how the COVID-19 pandemic will impact the world of work now and in the future.

By Simon Kent

As the global pandemic forced businesses into lockdown and new challenging ways of working, the pressure on HR to adapt, instruct, and cope has been immense. It is interesting to note that a recent poll by the CIPD of HR teams in the UK found that 63 per cent of HR respondents saw no change to the headcount of their teams, whilst an additional 2 per cent said they would actually be growing the function. This is just one indication of the ongoing role HR now has in making businesses work in the new normal.

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Editor’s Note: HR On the Frontlines

By Simon Kent

I want to start this issue of HRO Today EMEA by wishing every one of you the very best in health. I hope that you, your family, and friends are safe and well at this time. The spread and impact of COVID-19 has been swift and brutal, and it is important to take time out to invest in your own well-being as well as checking on the well-being of your nearest and dearest.

I say this within the context of a business world that has been turned upside down. Whilst remote and flexible working was never far from the agenda of companies and HR in particular, the idea of moving an entire company to operate in such a dispersed way practically overnight was never a consideration for anyone. And yet here we are.

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Global Labor Market Report – 1Q 2020

Deploying a global workforce and ensuring access to the best talent is a crucial component enterprises – and global labor market intelligence is an invaluable tool for HR departments to learn and grow.

To truly understand unemployment rates, it is necessary to collect market information about the overall economic environment from which they derive.

The Global Labor Market Report for 1Q 2020 lays this information out for you.

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CEO’s Letter: Reopening

HRO Today

By Elliot H. Clark

Harry Truman famously said the day after Franklin Roosevelt’s death, “When they told me yesterday what had happened, I felt like the moon, the stars, and all the planets had fallen on me.” I am reminded of this quote now, as the COVID-19 pandemic has thrust many HR executives into a new leadership role suddenly and in a way for which no one could prepare. In most companies, the day after the declaration of national emergency, the CHRO became the most critical executive on the CEO’s team.

Since then, HR has managed the global conversion to remote work for non-essential jobs, developed protocols for essential jobs, overseen massive reductions in force or furloughs, and helped counsel and grieve for lost employees or their families. I am sure many of you agree that celebrating New Year’s Eve and ringing in 2020 seems like a distant memory—something that happened a decade ago when the world was naïve of the waiting challenge that was already lurking unseen in the throngs of celebrators.

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HRO Today Association Update: We Are in This Together!

By Renée Preston

HR professionals around the globe are doing amazing things as they lead, inspire, and keep employees safe during these unprecedented times. Don’t go it alone: The HRO Today Association is here to keep the HR community stay connected and to provide virtual learning and professional development opportunities.

Our community of leaders works to keep you informed about the most critical topics in HR: What’s new, what’s next, and what you need to be thinking about right now. Members learn together, strengthen their networks, share best practices, and create new industry tools, discussing and defining standards and practices that make an impact. These networking opportunities, combined with our global database of research and resources, help us ensure that our members are well positioned for success and growth within the HR industry. Through the Association, members are armed with the tools they need to improve the quality, effectiveness, and efficiency of their HR operations.

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Editor’s Note: What Matters Most

HRO Today

By Debbie Bolla

“The crisis has taught us to focus on what matters the most,” Mai Lan Nguyen, senior vice president of HR for North America at Schneider Electric, recently told me during a discussion for our CHRO Q&A podcast series. For Nguyen and many others, what matters most to an organization is its people. With that in mind, Nguyen and her HR team created a plan to move Schneider Electric’s 15,000 North American employees to a safe work-from-home environment due to the coronavirus. When we spoke at the end of May, plans were already in place to reopen the workplace to a select group of individuals who are eligible to return.

“Many passionate people have been putting their brains into designing what would be our return to office,” says Nguyen. “We are adopting best approaches on how to bring employees back to the office in a matter that is really focused first and foremost on their health and safety. And it’s not just about returning to the office, but really making sure we imagine what’s the new future of the workplace, and how we are going to put both short-term measures to manage that, but also how we understand how we work in the new normal.”

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