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CEO’s Letter: “W”ells “T”he “F”argo and “Cultural Rot”

HRO Today

By Elliot H. Clark

I have been chided before by our editorial team for sinking my fangs into a provider here and there. I have rarely commented on the HR practitioner audience. Throughout 2020, there have been numerous important HR-related stories. From HR’s response to the coronavirus pandemic to the role of HR in social progress with California Assembly Bill 5 (AB5), HR has been at the forefront of the business news. But Wells Fargo is an HR story that has been broken up into fang-sized bites—a story of the complete and utter failure of cultural management at one of America’s largest banks.

How do I loath thee? Let me count the ways. Four years ago, Wells Fargo was embroiled in a series of awful headlines about creating fraudulent banks accounts and loan accounts. At the time, CEO John Stumpf, who later resigned in the wake of these scandals, blamed overzealous employees trying to maximize their commissions and succumbing to greed. This was cold comfort to the thousands of customers who had to actively engage in credit report repair and who were being harassed for loan payments on accounts they knew nothing about. Stumpf at the time promised an overhaul of Wells Fargo’s culture and compensation schemes to avoid this happening in the future. Hold that thought as we move chronologically—we will come back to that issue after we take a side step into a recent diversity and inclusion fiasco.

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Coming Together

The upcoming virtual HRO Today Forum will cover topics ranging from talent development to employee engagement and D&I.

By Marta Chmielowicz

Over the course of this year, HR professionals have played a critical role in leading their organizations through some of the toughest workplace challenges they’ve ever faced. They have taken unprecedented measures to keep their employees safe while navigating through significant variability in business needs; the shift to remote work; and the need for new processes around recruitment, communications, and talent management. Every day, they have shown up and worked around the clock to help their companies survive this period of uncertainty.

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Labor Market in Turmoil

The global pandemic continues to wreak havoc on world economy.

By Larry Basinait

Deploying a global workforce and ensuring access to the best talent is a crucial component of success for all multinational enterprises. Global labor market intelligence is an invaluable tool for these HR departments and can be used to inform critical decisions around the best countries and regions in which to grow.

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Editor’s Note: Overcoming Concerns

HRO Today

By Debbie Bolla

What keeps HR up at night? According to HRO Today’s new research report, Top Concerns of CHROs, there are several challenges looming on HR’s agenda. Clearly, the impact of COVID-19 is one of them, with 52% of respondents reporting a high level of concern.

Tanya Axenson, vice president of HR for Aerotek, says the global pandemic’s impact is so widespread that providing a duty of care to employees is a top priority.

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Worker Confidence Index: Third Quarter 2020

The state of the economy, a big focus of the presidential election, remains a major concern for citizens across the United States as we continue to grapple with the effects of the COVID-19 pandemic. Not only has our weakened economy affected unemployment rates in recent months, it’s also shaken worker confidence as stability remains up in the air. Both factors remained evident in Q3 research findings.

How do those identifying as Democrat, Republican, or Independent view their own job security and opportunity for advancement?

These analyses and more are addressed in the Worker Confidence Index Report for Third Quarter 2020.

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CEO’s Letter: Mirror, Mirror

HRO Today

By Elliot H. Clark

In the fairy tale Snow White, the “less than criticism-friendly” Queen has a magic mirror that tells her that she is not the fairest of them all. This enrages the Queen, so instead of looking at her imperfections in the mirror and contacting a dermatologist, or perhaps the royal plastic surgeon, for a nip and tuck, she becomes vengeful and goes after an innocent kid who has to hide out with seven dwarfs. Now, you may be wondering what does this have to do with human resources or HRO Today? Ironically, lately, this all-too-true tale has everything to do with it.

Each year, we do eight customer satisfaction studies that we brand as the HRO Today Baker’s Dozen Customer Satisfaction Surveys. We rank the top 13 providers and, in some cases, up to 26 providers in an industry vertical. Our latest reader survey puts our credibility at 93 percent and more than 80 percent of our readers use the Baker’s Dozen ratings in the selection of service providers. I wanted to get that statistic out there first. For all the providers reading this, our CREDIBILITY is rated at 93 percent!

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HRO Today Association Update: Learning Opportunities Found Here

By Renée Preston

The 2020 HRO Today Association Conference will take place November 17 from 12 p.m. to 4 p.m. EST. Finally, a virtual conference that doesn’t sacrifice the networking experience!

The HRO Today Association Conference is a half-day HR retreat that brings Association members together to learn from each other and network. Non-members are welcome to roll up their sleeves and join us as we dive deep into this year’s theme: the tech that enables HR and how leaders are preparing for what’s next.

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HR as the White Swan, Season 3 – A COVID-19, Road to Recovery, Podcast Series

Now through the height of the recent COVID-19 pandemic, organizations are faced with a number of new challenges as they look towards rebuilding in these unprecedented times. But while businesses look to dig themselves out of this black swan event, HR must be prepared to act as the white swan to bring positivity when it’s most needed.

We are excited to announce Season 3 of the White Swan Podcast Series, focusing on “The Road to Recovery.” Featuring Judd Weisgal, Senior Vice President of Madison and hosted by our own Elliot Clark, CEO of HRO Today, this 9-part series will again address a topic corresponding to each letter in “W-H-I-T-E-S-W-A-N” that is directly related to rebuilding and reopening the workplace in coming months.

Catch up on Season 1 before listening here.
Catch up on Season 2 before listening here.

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Cielo Expands its Technology Offerings

BROOKFIELD, WI – October 5, 2020 – Cielo, the world’s leading Recruitment Process Outsourcing (RPO) provider, has partnered with Talent Function to enhance its technology consulting expertise and capabilities.

As the RPO industry’s technology leader, Cielo seeks opportunities to equip its teams and clients with the latest insights, trends and tools to drive optimum results. Technology and automation were already accelerating in talent acquisition and human resources, but COVID-19 has supercharged organizations’ digitization efforts. From virtual interviewing to orientation and onboarding, years of change have been compressed into months, and this trend shows no signs of slowing down.

Talent Function is a consulting company helping organizations around the world with comprehensive and forward-looking talent strategies, business processes, technology solutions and deployments. Elaine Orler, CEO and founder of Talent Function, has helped global companies transform their recruiting organizations with actionable strategies and technology implementations since 1993.

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