Editor’s Note: Better Days Ahead

By Simon Kent

You could be forgiven for not being overly enthusiastic about 2021, yet there is cause for optimism and renewed energy. The global pandemic may continue, offering variations not just in terms of the virus itself but also in how and to what extent it can impact our world. Nevertheless, this year will see changes for the better, even if there are still tough times ahead.

Moreover, with the impressive and innovative techniques and ideas developed and implemented by HR so far, the function has the potential to enter into a new era as this malaise lifts. The importance of HR has clearly been highlighted and increased by the pandemic. The new era may be one where work can be realised without barriers and its value can be recognised without compromise.

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HR New Technology Report – Fourth Quarter 2020

Despite lasting effects on the global economy at the conclusion of last year, HR new technology announcements and investments continued to be made in rapid succession.

An impressive 127 announcements were made in Q4 of 2020 alone – with learning and upskilling products at the forefront of HR technology this quarter.

Technology announcements that addressed mobility or working in a virtual environment were also frequent, and closely related to that were the many citations revealing solutions for increased employee engagement.

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Better Together

Embracing a culture of transparency empowers both employees and organizations alike. Here, five CHROs share their best practices.

By Marta Chmielowicz

Trust is the foundation of any healthy relationship, offering a bedrock of security and loyalty that weathers thick and thin. This extends to employer-employee relationships, but to get it right, organizations need to embrace truth, transparency, and vulnerability. Only then can connections between employees and managers strengthen, empowering people and businesses to work better together.

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CEO’s Letter: “Cruise Control” and Leadership

HRO Today

By Elliot H. Clark

Happy New Year to all our readers! As we welcome 2021, I will spare you the retrospective on 2020. Suffice to say it was a miserable year. We thank our readers for your engagement with our content, and we hope we were able to provide you with information that helped you deal with the numerous crises that challenged human resources.

At the end of 2020, one story exploded across national headlines that was a fitting end to the year. It involved Hollywood, the pandemic, and audio files that make for delightful fodder for both news and entertainment media. Tom Cruise, the star of countless Hollywood hits, had a screaming, ranting fit at the production crew of “Mission Impossible 7”—yes, that’s a “7”—and the world could not stop talking about it.

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Editor’s Note: New Year, New Priorities

HRO Today

By Debbie Bolla

It’s a new year and with that typically come new priorities, both personal and professional. For me, personally, I am looking to try one new recipe a week and cut back takeout to twice a month. Professionally, I’m striving for new ways to embrace digital media and share our content.

But what about HR? While the world continues to fight the spread of the coronavirus, HR leaders need to remain steadfast and agile in their approaches to maintain worker safety, well-being, and productivity. Gartner has released a new study, Top 5 Priorities for HR Leaders in 2021, that examines the most pressing human capital issues for the coming year.

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HRO Today Association Update: Exciting Times Ahead

By Renée Preston

I’d like to start by welcoming new members, KenCrest and Infosys, to the HRO Today Association community!

I’m also pleased to mention that Achievers has become the latest HRO Today Certified Provider—well done! This certification ensures HR practitioners have access to qualified service providers in the HR services and technology industry.

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Worker Confidence Index: Fourth Quarter 2020

2020 was a rollercoaster of a year, defined by a global pandemic that set the economy into a tailspin and plagued workers and employers alike. The year started that way, but then unemployment spiked before somewhat falling back, though still higher than pre-pandemic levels. As such, worker confidence reflected the many ups and downs we experienced during the most unusual year.

Even with 2021 now underway, the residual effects of 2020 will remain. But for how long? How secure are workers actually feeling in their jobs? And has trust in company leadership grown or declined?

These topics and more are covered in our Fourth Quarter Worker Confidence Index Report.

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Global HR Research Completes Merger with ESS

 Fort Myers, FL, January 15, 2021 – Global HR Research (“GHRR”) and Employment Screening Services, LLC (“ESS”) announced today the completion of a definitive merger agreement creating a leading tech-enabled services company in the employment screening industry. 

GHRR and ESS are leading providers of employment screening services, including advanced data- and health-related services such as background checks, drug testing, driving record checks, employment and education verifications, electronic employee eligibility verifications, and various industry-specific compliance and screening solutions. 

The combined company serves more than 5,000 clients and delivers industry-leading technology solutions across key sectors, including healthcare, transportation, energy, education, manufacturing, restaurant, and staffing. The merger accelerates a unified strategy of investing in differentiated technology and products to meet increasingly complex and regulated client needs. The combined company remains dedicated to providing the highest quality of service in the industry. 

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CEO’s Letter: 2020 and the Path Back to “Human” Resources

HRO Today

By Elliot H. Clark

It has been quite a year. So many issues have pressed in on the walls of the HR executive suite that it would be redundant to revisit all of them again. At the virtual HRO Today Forum North America, I asked a group of panelists about all of the changes that occurred this year. The conversation drifted over several topics, including increased flexibility through remote work, reliance on technology, and use of data science and chatbots to cope with recruiting.

All were excellent points, but at the end, something occurred to me that I had not thought much about until that moment. It grew from my review of our 2019 event. I hope that one of the positives to come from 2020 is that we all appreciate each other as people more that we did last year.

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Leading From Within

The complexities of the COVID-19 pandemic shine a light on the benefits of a more engaging leadership approach.

By Buck Rogers

In the future, when reflecting on this moment in history, the strong leaders of today will be distinguished from those who preceded them by embodying one common quality: leading from within. Today more than ever, the leaders who are making a positive impact are actively engaging in new ways to receive employee input so they can best use the knowledge, talent, and experience within their teams. These leaders are dynamically learning and immediately adapting to meet the challenges they face. In contrast to leading from above, they are leading from within. This is a unique leadership quality that will become increasingly important and play a bigger role as businesses continue to move forward in the turbulent and dynamically changing environment caused by the COVID-19 pandemic.

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