2018 Baker’s Dozen Customer Satisfaction Ratings: Recognition

HRO Today Baker's Dozen

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis. For this survey, we required 10 responses from seven companies.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the tables on page 31 to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides insight into your next RFP process.

View the Live Baker’s Dozen Announcement

HRO Today Recognition Baker’s Dozen Overall Leaders

  1. O.C. Tanner
  2. Madison Performance Group
  3. Globoforce
  4. Rideau Recognition, Inc.
  5. Achievers
  6. Engage2Excel
  7. Inspirus, a Sodexo Group company
  8. Online Rewards
  9. Maritz
  10. BI WORLDWIDE
  11. CSI STARS
  12. Rymax Marketing Services, Inc.
  13. HALO Recognition

Breadth of Service Leaders

  1. Globoforce
  2. BI WORLDWIDE
  3. Madison Performance Group
  4. O.C. Tanner
  5. Achievers
  6. Online Rewards
  7. Rymax Marketing Services, Inc.
  8. Engage2Excel
  9. Rideau Recognition, Inc.
  10. Inspirus, a Sodexo Group company
  11. HALO Recognition
  12. Maritz
  13. CSI STARS

Size of Deal Leaders

  1. Achievers
  2. Globoforce
  3. BI WORLDWIDE
  4. Engage2Excel
  5. Rideau Recognition, Inc.
  6. Rymax Marketing Services, Inc.
  7. Maritz
  8. O.C. Tanner
  9. Madison Performance Group
  10. HALO Recognition
  11. Inspirus, a Sodexo Group company
  12. Online Rewards
  13. CSI STARS

Quality of Service Leaders

  1. O.C. Tanner
  2. Madison Performance Group
  3. Globoforce
  4. Rideau Recognition, Inc.
  5. Achievers
  6. Engage2Excel
  7. Inspirus, a Sodexo Group company
  8. Maritz
  9. Online Rewards
  10. CSI STARS
  11. HALO Recognition
  12. Rymax Marketing Services, Inc.
  13. BI WORLDWIDE

View the complete PDF here.

Posted July 31, 2018 in Performance Management & Rewards

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