HRO Today’s RPO Baker’s Dozen Customer Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.
In order to determine an overall ranking from this data, we analyze results across three subcategories: breadth of service, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score.
These scores are the basis of the RPO Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers.
The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the RPO Baker’s Dozen Customer Satisfaction Ratings provide insight into your next RFP process.
Overall Enterprise RPO Leaders
1. Korn Ferry
2. Cielo
3. WilsonHCG
4. Allegis Global Solutions
5. Sevenstep
6. PeopleScout
7. AMS
8. Pontoon Solutions
9. Hudson RPO
10. Personify
11. Resource Solutions
12. DZConneX
13. KellyOCG
Enterprise Breadth of Service Leaders
1. Cielo
2. Sevenstep
3. Resource Solutions
4. Korn Ferry
5. WilsonHCG
6. AMS
7. Hudson RPO
8. Personify
9. DZConneX
10. Allegis Global Solutions
11. PeopleScout
12. KellyOCG
13. Pontoon Solutions
Enterprise RPO Size of Deal Leaders
1. AMS
2. Cielo
3. Allegis Global Solutions
4. Korn Ferry
5. Sevenstep
6. Pontoon Solutions
7. PeopleScout
8. WilsonHCG
9. Hudson RPO
10. DZConneX
11. Resource Solutions
12. KellyOCG
13. Personify
Enterprise RPO Quality of Service Leaders
1. Korn Ferry
2. WilsonHCG
3. Allegis Global Solutions
4. Sevenstep
5. Cielo
6. PeopleScout
7. AMS
8. Pontoon Solutions
9. Hudson RPO
10. Personify
11. Resource Solutions
12. DZConneX
13. KellyOCG
Overall Midsize Deal RPO Leaders
1. Orion Talent
2. Hueman RPO
3. Engage2Excel Recruitment Solutions
4. PSG Global Solutions
5. LevelUP HCS
6. Pierpoint International
7. ActOne Group
8. Advantage xPO
9. AMN Healthcare
10. Endevis by Job.com
11. Broadleaf Results, Inc.
12. Job MobZ
13. TSP
Midsize Deal RPO Breadth of Service Leaders
1. Advantage xPO
2. Orion Talent
3. Job MobZ
4. Hueman RPO
5. Endevis by Job.com
6. LevelUP HCS
7. Engage2Excel Recruitment Solutions
8. AMN Healthcare
9. TSP
10. Pierpoint International
11. Broadleaf Results, Inc.
12. ActOne Group
13. PSG Global Solutions
Midsize Deal RPO Size of Deal Leaders
1. PSG Global Solutions
2. ActOne Group
3. Hueman RPO
4. Engage2Excel Recruitment Solutions
5. Broadleaf Results, Inc.
6. Endevis by Job.com
7. Advantage xPO
8. LevelUP HCS
9. AMN Healthcare
10. Orion Talent
11. TSP
12. Pierpoint International
13. Job MobZ
Midsize Deal RPO Quality of Service Leaders
1. PSG Global Solutions
2. Orion Talent
3. Hueman RPO
4. Engage2Excel Recruitment Solutions
5. LevelUP HCS
6. Pierpoint International
7. ActOne Group
8. Advantage xPO
9. AMN Healthcare
10. Broadleaf Results, Inc.
11. Endevis by Job.com
12. Job MobZ
13. TSP
Overall Healthcare RPO Leaders
1. Cielo
2. Sevenstep
3. Personify
4. Hueman RPO
5. AMN Healthcare
6. Engage2Excel Recruitment Solutions
7. LevelUP HCS
8. Endevis by Job.com
9. PSG Global Solutions
Healthcare RPO Breadth of Service Leaders
1. Cielo
2. Sevenstep
3. Personify
4. Hueman RPO
5. Endevis by Job.com
6. AMN Healthcare
7. Engage2Excel Recruitment Solutions
8. LevelUP HCS
9. PSG Global Solutions
Healthcare RPO Size of Deal Leaders
1. Cielo
2. Sevenstep
3. Hueman RPO
4. PSG Global Solutions
5. Engage2Excel Recruitment Solutions
6. Endevis by Job.com
7. Personify
8. AMN Healthcare
9. LevelUP HCS
Healthcare RPO Quality of Service Leaders
1. Cielo
2. Sevenstep
3. Personify
4. Hueman RPO
5. AMN Healthcare
6. Engage2Excel Recruitment Solutions
7. LevelUP HCS
8. Endevis by Job.com
9. PSG Global Solutions
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