2020 Baker’s Dozen Customer Satisfaction Ratings: RPO in EMEA and APAC

We rank the top providers of recruitment process outsourcing in EMEA and APAC based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required five responses from a location in Europe, the Middle East or Africa, or Asia Pacific.

In order to determine an overall ranking, we analyse results across three subcategories: breadth of service, deal sizes, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the following tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today will discard incomplete surveys or surveys outside the normal distribution. This means surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.

View the Live Baker’s Dozen Announcement

Overall RPO Leaders in EMEA

  1. Korn Ferry
  2. Cielo
  3. Resource Solutions
  4. Alexander Mann Solutions
  5. WilsonHCG
  6. Gattaca
  7. PeopleScout
  8. Hudson RPO
  9. Serendi

RPO Breadth of Service Leaders in EMEA

  1. Cielo
  2. Gattaca
  3. Alexander Mann Solutions
  4. WilsonHCG
  5. Korn Ferry
  6. Resource Solutions
  7. Serendi
  8. PeopleScout
  9. Hudson RPO

RPO Size of Deal Leaders in EMEA

  1. Cielo
  2. Alexander Mann Solutions
  3. Korn Ferry
  4. Resource Solutions
  5. Gattaca
  6. WilsonHCG
  7. PeopleScout
  8. Serendi
  9. Hudson RPO

RPO Quality of Service Leaders in EMEA

  1. Korn Ferry
  2. Cielo
  3. Resource Solutions
  4. Alexander Mann Solutions
  5. WilsonHCG
  6. Gattaca
  7. PeopleScout
  8. Hudson RPO
  9. Serendi

Overall RPO Leaders in APAC

  1. PeopleScout
  2. Korn Ferry
  3. Hudson RPO
  4. Alexander Mann Solutions
  5. Resource Solutions
  6. KellyOCG

RPO Breadth of Service Leaders in APAC

  1. PeopleScout
  2. Hudson RPO
  3. Korn Ferry
  4. Alexander Mann Solutions
  5. Resource Solutions
  6. KellyOCG

RPO Size of Deal Leaders in APAC

  1. Alexander Mann Solutions
  2. Korn Ferry
  3. Hudson RPO
  4. PeopleScout
  5. Resource Solutions
  6. KellyOCG

RPO Quality of Service Leaders in APAC

  1. PeopleScout
  2. Korn Ferry
  3. Hudson RPO
  4. Alexander Mann Solutions
  5. Resource Solutions
  6. KellyOCG

View the complete PDF here.

Posted September 28, 2020 in RPO & Staffingin Talent Acquisition

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