2019 Baker’s Dozen Customer Satisfaction Ratings: RPO

HRO Today Baker's Dozen

View the results of this year’s RPO Baker’s Dozen ranking.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyse results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. Whilst we do not claim that our methodology is the only viable ratings programme available, we do vouch for its statistical validity.

The Baker’s Dozen RPO ratings for EMEA and APAC regions will be in our November/December issue. We hope the Baker’s Dozen Customer Satisfaction Ratings provides insight into your next RFP process.

View the Live Baker’s Dozen Announcement

HRO Today Baker’s Dozen Overall Enterprise RPO Leaders

  1. Alexander Mann Solutions
  2. Cielo
  3. Allegis Global Solutions
  4. PeopleScout
  5. Sevenstep
  6. Korn Ferry
  7. Randstad Sourceright
  8. Pontoon
  9. ActOne Group
  10. WilsonHCG
  11. Engage2Excel Recruitment Solutions
  12. Hudson RPO
  13. Resource Solutions

Enterprise RPO Breadth of Service Leaders

  1. Cielo
  2. Hudson RPO
  3. Sevenstep
  4. Allegis Global Solutions
  5. Pontoon
  6. Engage2Excel Recruitment Solutions
  7. Alexander Mann Solutions
  8. Randstad Sourceright
  9. Korn Ferry
  10. PeopleScout
  11. Resource Solutions
  12. WilsonHCG
  13. ActOne Group

Enterprise RPO Size of Deal Leaders

  1. Alexander Mann Solutions
  2. PeopleScout
  3. Cielo
  4. Allegis Global Solutions
  5. Sevenstep
  6. Resource Solutions
  7. ActOne Group
  8. Pontoon
  9. Randstad Sourceright
  10. Korn Ferry
  11. WilsonHCG
  12. Hudson RPO
  13. Engage2Excel Recruitment Solutions

Enterprise RPO Quality of Service Leaders

  1. Alexander Mann Solutions
  2. Cielo
  3. Allegis Global Solutions
  4. PeopleScout
  5. Sevenstep
  6. Korn Ferry
  7. Randstad Sourceright
  8. Pontoon
  9. ActOne Group
  10. WilsonHCG
  11. Engage2Excel Recruitment Solutions
  12. Hudson RPO
  13. Resource Solutions

Overall Midsize Deal RPO Leaders

  1. Yoh
  2. Kinetix
  3. Advanced RPO
  4. ADP RPO
  5. Orion Novotus, An Orion Talent Company
  6. Hueman People Solutions
  7. LevelUP
  8. AMN Healthcare
  9. Broadleaf Results
  10. Advantage xPO
  11. Pierpoint International
  12. endevis
  13. Personify

Midsize Deal RPO Breadth of Service Leaders

  1. Advanced RPO
  2. Kinetix
  3. Yoh
  4. Hueman People Solutions
  5. LevelUP
  6. endevis
  7. Personify
  8. Broadleaf Results
  9. ADP RPO
  10. AMN Healthcare
  11. Advantage xPO
  12. Pierpoint International
  13. Orion Novotus, An Orion Talent Company

Midsize Deal RPO Size of Deal Leaders

  1. ADP RPO
  2. Hueman People Solutions
  3. Kinetix
  4. Personify
  5. Yoh
  6. endevis
  7. LevelUP
  8. Advanced RPO
  9. Advantage xPO
  10. Pierpoint International
  11. AMN Healthcare
  12. Broadleaf Results
  13. Orion Novotus, An Orion Talent Company

Midsize Deal RPO Quality of Service Leaders

  1. Yoh
  2. Kinetix
  3. ADP RPO
  4. Advanced RPO
  5. Hueman People Solutions
  6. Orion Novotus, An Orion Talent Company
  7. LevelUP
  8. AMN Healthcare
  9. Advantage xPO
  10. Pierpoint International
  11. Broadleaf Results
  12. endevis
  13. Personify

View the complete PDF here.

Posted October 17, 2019 in RPO & Staffingin Talent Acquisition

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