APAC September October 2019

Upskilling Employees for the Digital Age

United Overseas Bank is retraining its employees and empowering them to shape the future of their workplace.

By Michael Switow

United Overseas Bank (UOB), one of southeast Asia’s largest banks, is transforming the way it interacts with clients. Traditionally, 70 per cent of the space in its branches was dedicated for tellers, with the remaining 30 per cent for cubicles where higher value-add conversations take place. Today, UOB has completely done away with tellers in one of its largest branches.

United Overseas Bank

Crisis and Opportunity in Hong Kong

How HR leaders manage during a time of uncertainty.

By Michael Switow

Petrol bombs, flight cancellations, road blockades, train suspensions, tear gas, and water cannons. Millions of Hong Kong residents have taken to the streets to protest peacefully, but violent images from the city’s “season of discontent” have unnerved the public and shaken business confidence.

Hong Kong

Next Gen RPO

Talent market transitions are pushing RPO engagements to encompass new services, technologies, and recruitment models.

By Michael Switow

Recruitment process outsourcing (RPO) is undergoing a transition in the Asia-Pacific region. Automation, corporate restructuring, and changes in the nature of the workforce are pressuring RPO partners to evolve in order to compete and remain relevant for their clients. Just what is the next generation of RPO and how are companies changing?

RPO Company

Editor’s Note: Off and Running

By Debbie Bolla

How prepared do employees feel on their first day at a new company? Probably not very, considering that Sapling HR finds that new hires face more than 50 activities they have to complete during onboarding. But some good news: These activities lead to higher productivity and retention, with SHRM reporting that 69 per cent of employees are more likely to stay with a company for three years if they experienced great onboarding.

2019 Baker’s Dozen Customer Satisfaction Ratings: RPO

View the results of this year’s RPO Baker’s Dozen ranking.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

HRO Today Baker's Dozen