2020 Baker’s Dozen Customer Satisfaction Ratings: Employee Engagement

View the top-rated employee engagement service providers in the industry.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provide insight into your next RFP process.

View the Live Baker’s Dozen Announcement

HRO Today Relocation Baker’s Dozen Overall Leaders

  1. Korn Ferry
  2. Gallup
  3. Engage2Excel
  4. CultureIQ
  5. Willis Towers Watson
  6. Gartner
  7. Quantum Workplace
  8. Beyond Feedback
  9. Best Companies Group
  10. DecisionWise

Quality of Service Leaders

  1. Korn Ferry
  2. Gallup
  3. Engage2Excel
  4. CultureIQ
  5. Willis Towers Watson
  6. Gartner
  7. Quantum Workplace
  8. Beyond Feedback
  9. Best Companies Group
  10. DecisionWise

Breadth of Service Leaders

  1. Korn Ferry
  2. Willis Towers Watson
  3. CultureIQ
  4. Gartner
  5. Gallup
  6. Engage2Excel
  7. Quantum Workplace
  8. Best Companies Group
  9. Beyond Feedback
  10. DecisionWise

Size of Deals Leaders

  1. Korn Ferry
  2. Gartner
  3. Engage2Excel
  4. Willis Towers Watson
  5. Gallup
  6. CultureIQ
  7. DecisionWise
  8. Best Companies Group
  9. Beyond Feedback
  10. Quantum Workplace

View the complete PDF here.

Posted April 9, 2020 in Engaged Workforce

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