Employee EngagementRecognition & Rewards

2021 Baker’s Dozen Customer Satisfaction Rating: Recognition

View the results of this year’s Baker’s Dozen ranking for recognition.

By The Editors

HRO Today‘s Baker’s Dozen Customer Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: breadth of service, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings™ and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings™ provide insight into your next RFP process.

View the Live Baker’s Dozen Announcement


HRO Today Baker’s Dozen Overall Recognition Leaders

  1. Workhuman
  2. Achievers
  3. Madison
  4. O.C. Tanner
  5. Engage2Excel
  6. MTM Recognition
  7. Inspirus, LLC
  8. Kudos®
  9. C.A. Short Company
  10. RecogNation

Breadth of Service Leaders

  1. Workhuman
  2. Achievers
  3. O.C. Tanner
  4. Engage2Excel
  5. Madison
  6. RecogNation
  7. MTM Recognition
  8. Kudos®
  9. C.A. Short Company
  10. Inspirus, LLC

Size of Deal Leaders

  1. Madison
  2. O.C. Tanner
  3. Workhuman
  4. Engage2Excel
  5. MTM Recognition
  6. Achievers
  7. C.A. Short Company
  8. Inspirus, LLC
  9. RecogNation
  10. Kudos®

Quality of Service Leaders

  1. Achievers
  2. MTM Recognition
  3. Inspirus, LLC
  4. Workhuman
  5. Engage2Excel
  6. Madison
  7. O.C. Tanner
  8. Kudos®
  9. C.A. Short Company
  10. RecogNation
Tags: EMEA July August 2021, Recognition

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