We rank the top providers of recruitment process outsourcing based on customer satisfaction surveys.

By The Editors

HRO Today’s RPO Baker’s Dozen Customer Satisfaction Ratings® are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis. 

In order to determine an overall ranking from this data, we analyze results across three subcategories: breadth of service, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. 

These scores are the basis of the RPO Baker’s Dozen Customer Satisfaction Ratings® and are presented in the following tables to demonstrate the relative differences among the ranked service providers. 

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the RPO Baker’s Dozen Customer Satisfaction Ratings® provide insight into your next RFP process. 

Overall Enterprise RPO Leaders

  1. Cielo
  2. Korn Ferry
  3. KellyOCG + Sevenstep
  4. PeopleScout
  5. Hudson Talent Solutions
  6. Wilson
  7. Allegis Global Solutions
  8. AgileOne
  9. Talent Solutions RPO
  10. PSG Global Solutions
  11. DZConneX
  12. Robert Walters
  13. LevelUP HCS

Overall Healthcare RPO Leaders

  1. Cielo
  2. KellyOCG + Sevenstep
  3. Allegis Global Solutions
  4. Korn Ferry
  5. Hueman People Solutions
  6. LevelUP HCS

Overall Midsize Deal RPO Leaders

  1. Orion Talent
  2. Page Outsourcing
  3. Hueman People Solutions
  4. Engage2Excel Recruitment Solutions
  5. Instant Impact
  6. Serendi

Enterprise RPO Breadth of Service Leaders

  1. Wilson
  2. KellyOCG + Sevenstep
  3. PeopleScout
  4. Korn Ferry
  5. Cielo
  6. Robert Walters
  7. Hudson Talent Solutions
  8. LevelUP HCS
  9. DZConneX
  10. Allegis Global Solutions
  11. AgileOne
  12. Talent Solutions RPO
  13. PSG Global Solutions

Enterprise RPO Quality of Service Leaders

  1. Cielo
  2. Korn Ferry
  3. PeopleScout
  4. KellyOCG + Sevenstep
  5. Hudson Talent Solutions
  6. Wilson
  7. Allegis Global Solutions
  8. Talent Solutions RPO
  9. PSG Global Solutions
  10. AgileOne
  11. DZConneX
  12. Robert Walters
  13. LevelUP HCS

Enterprise RPO Size of Deals Leaders

  1. KellyOCG + Sevenstep
  2. Korn Ferry
  3. Cielo
  4. Allegis Global Solutions
  5. Robert Walters
  6. PeopleScout
  7. Talent Solutions RPO
  8. Hudson Talent Solutions
  9. PSG Global Solutions
  10. AgileOne
  11. DZConneX
  12. Wilson
  13. LevelUP HCS

Healthcare RPO Breadth of Service Leaders

  1. Korn Ferry
  2. KellyOCG + Sevenstep
  3. Cielo
  4. Hueman People Solutions
  5. LevelUP HCS
  6. Allegis Global Solutions

Healthcare RPO Quality of Service Leaders

  1. Cielo
  2. Allegis Global Solutions
  3. KellyOCG + Sevenstep
  4. Korn Ferry
  5. Hueman People Solutions
  6. LevelUP HCS

Healthcare RPO Size of Deal Leaders

  1. Cielo
  2. KellyOCG + Sevenstep
  3. Allegis Global Solutions
  4. Korn Ferry
  5. Hueman People Solutions
  6. LevelUP HCS

Midsize Deal RPO Breadth of Service Leaders

  1. Instant Impact
  2. Hueman People Solutions
  3. Orion Talent
  4. Serendi
  5. Page Outsourcing
  6. Engage2Excel Recruitment Solutions

Midsize Deal RPO Quality of Service Leaders

  1. Page Outsourcing
  2. Orion Talent
  3. Hueman People Solutions
  4. Engage2Excel Recruitment Solutions
  5. Instant Impact
  6. Serendi

Midsize Deal RPO Size of Deal Leaders

  1. Orion Talent
  2. Instant Impact
  3. Page Outsourcing
  4. Engage2Excel Recruitment Solutions
  5. Serendi
  6. Hueman People Solutions
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