As HR continues to evolve, it’s more important than ever that leaders scale their resources to meet business demands while streamlining their administrative processes. For companies seeking quality candidates and looking to improve their bottom line, Managed Service Program Providers (MSP) or Providers of Contingent Labor Resourcing and Management providers handle the entire lifecycle of a company’s contingent workforce, from sourcing and hiring to managing vendors and ensuring compliance.
Each year, HRO Today conducts the Baker’s Dozen Customer Satisfaction Survey for MSP. In 2025, 250 survey respondents took time from their busy schedules to provide valuable feedback to their fellow HR executives who rely each year on the Baker’s Dozen ratings to enhance their partnership selection process. HRO Today’s Baker’s Dozen Customer Satisfaction Ratings provide an overview of the top players in MSP and insight into how the market has shifted for demands of contingent workers.
This presentation summarizes select findings from the Baker’s Dozen Customer Satisfaction Survey for MSP Providers over the last five years. It includes service utilization, the most used services and average deal size, along with other metrics.
For a full, customized report that contains a comparison of each provider in our survey for each question in the study, there are detailed research reports available. Contact Gale Tedeschi at SharedXpertise at Gale.Tedeschi@SharedXpertise.com.
