(Cincinnati and São Paulo; October 25, 2005) – – – Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources and billing services, announced today a new five-year contract to provide professional and consulting services to VIVO, a major wireless carrier in the southern hemisphere with more than 28 million subscribers. VIVO is a joint venture led by Portugal Telecom (NYSE: PT) and Telefónica Móviles SA (TEM).
Under the terms of the agreement, Convergys will deliver multiple professional and consulting services including software configuration, development, integration, and subscriber data migration. These services support the ongoing improvements to the efficiency of VIVO’s billing operation and the continued migration of VIVO’s post-paid wireless subscribers from different properties of VIVO onto a single Convergys billing solution.
This new agreement continues and expands the Convergys and VIVO relationship that was first announced in June 2003. Today, more than 3 million post-paid wireless subscribers of VIVO are supported by Convergys’ ATLYS [r] end-to-end wireless billing solution. As part of this new agreement, Convergys will migrate 3 additional VIVO properties onto ATLYS, which will then support more than 6 million post-paid subscribers on a single instance of the billing solution.
“This next phase of migration will require expertise and experience that Convergys will provide, as we continue to streamline VIVO’s billing operations to better serve our customers, deliver new services, and grow revenues,” said Guilherme Portela, VIVO´s Customers Vice President.
“VIVO remains focused on streamlining its billing operations and improving its capability to rapidly deliver new services and increase revenues,” said Andrew Duff, Senior Vice President and Managing Director of Convergys for Latin American. “With this new agreement, VIVO has the ongoing support of Convergys’ professional services to deliver the specialized knowledge and capabilities required by VIVO to complete its next phase of subscriber migration and further improve the efficiency, scalability, and flexibility of its billing operations.”
With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning billing software to solve its clients’ complex BSS and CRM business problems. Convergys is outthinking and outdoing [tm] on behalf of its clients every day.
As a part of the Portugal Telecom and Telefónica Móviles Groups, VIVO is the largest cellular telephone operator in the Southern Hemisphere with over 28 million customers in Brazil. The company is the leader of both the individual and corporate segments and provides solutions to the latter through its VIVO Empresas business unit.
VIVO’s competitive leadership is in its CDMA technology – which is the basis of the Third Generation cellular telephones all over the world, according to the International Telecommunications Union (ITU). Add to this its coverage, modernity, and the innovative nature of its voice and data transmission services, such as broadband mobile Internet, video transmission and other formats of online communication.
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company.
Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 68 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
(Outthinking,Outdoing is a trademark, Convergys, Atlys, and the Convergys logo are registered trademarks of Convergys Corporation.)
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