2018 Baker’s Dozen Customer Satisfaction Ratings: Pre-Employment Screening

HRO Today Baker's Dozen

View the results of this year’s Baker’s Dozen ranking.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers. Those providers that deliver programs above the market average in terms of size are on the enterprise list while those that deliver below the market average are on the midsize program list.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides insight into your next RFP process.

View the Live Baker’s Dozen Announcement

HRO Today Pre-Employment Screening Baker’s Dozen Overall Enterprise Leaders

  1. Employment Background Investigations Inc. (EBI)
  2. Universal Background Screening
  3. CSS
  4. Careerbuilder Employment Screening
  5. Peopletrail
  6. First Advantage
  7. Global HR Research (GHRR)
  8. Employment Screening Services (ESS)
  9. Cisive
  10. JDP
  11. Asurint
  12. Crimcheck

HRO Today Pre-Employment Screening Baker’s Dozen Overall Midsize Program Leaders

  1. IntelliCorp Records Inc.
  2. InfoMart
  3. MBI Worldwide Background Checks and Drug Screening
  4. Backgrounds Online
  5. First Choice Background Screening
  6. Validity Screening Solutions
  7. GoodHire
  8. Employment Screening Resources (ESR)
  9. CNet Technologies
  10. Info Cubic Employment Screening
  11. Verified First
  12. Data Facts Inc.

Other categories:

Enterprise Breadth of Service Leaders

  1. Employment Background Investigations Inc. (EBI)
  2. First Advantage
  3. Crimcheck
  4. CSS
  5. Global HR Research (GHRR)
  6. Careerbuilder Employment Screening
  7. Cisive
  8. Asurint
  9. Universal Background Screening
  10. Employment Screening Services (ESS)
  11. Peopletrail
  12. JDP

Midsize Program Breadth of Service Leaders

  1. MBI Worldwide Background Checks and Drug Screening
  2. InfoMart
  3. Info Cubic Employment Screening
  4. CNet Technologies
  5. Employment Screening Resources (ESR)
  6. Validity Screening Solutions
  7. GoodHire
  8. Backgrounds Online
  9. First Choice Background Screening
  10. Verified First
  11. Data Facts Inc.
  12. IntelliCorp Records Inc.

Enterprise Size of Deal Leaders

  1. First Advantage
  2. Cisive
  3. Asurint
  4. Employment Background Investigations Inc. (EBI)
  5. Universal Background Screening
  6. Peopletrail
  7. JDP
  8. Crimcheck
  9. Global HR Research (GHRR)
  10. CSS
  11. Employment Screening Services (ESS)
  12. Careerbuilder Employment Screening

Midsize Program Size of Deal Leaders

  1. Employment Screening Resources (ESR)
  2. CNet Technologies
  3. Data Facts Inc.
  4. Info Cubic Employment Screening
  5. First Choice Background Screening
  6. IntelliCorp Records Inc.
  7. Verified First
  8. MBI Worldwide Background Checks and Drug Screening
  9. Backgrounds Online
  10. InfoMart
  11. GoodHire
  12. Validity Screening Solutions

Enterprise Quality of Service Leaders

  1. Employment Background Investigations Inc. (EBI)
  2. Universal Background Screening
  3. Peopletrail
  4. CSS
  5. Careerbuilder Employment Screening
  6. Employment Screening Services (ESS)
  7. Global HR Research (GHRR)
  8. First Advantage
  9. Cisive
  10. JDP
  11. Asurint
  12. Crimcheck

Midsize Program Quality of Service Leaders

  1. IntelliCorp Records Inc.
  2. Backgrounds Online
  3. InfoMart
  4. MBI Worldwide Background Checks and Drug Screening
  5. First Choice Background Screening
  6. Validity Screening Solutions
  7. GoodHire
  8. Employment Screening Resources (ESR)
  9. CNet Technologies
  10. Info Cubic Employment Screening
  11. Verified First
  12. Data Facts Inc.

View the complete PDF here.

Posted November 15, 2018 in Screening & Selection

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