2019 Baker’s Dozen Customer Satisfaction Ratings: MSP (Contingent Labor Resourcing and Management)

HRO Today Baker's Dozen

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides insight into your next RFP process.

HRO Today MSP Baker’s Dozen Overall Leaders

  1. PeopleScout
  2. Workforce Logiq
  3. Pontoon Solutions
  4. AMN Healthcare
  5. AgileOne
  6. Alexander Mann Solutions
  7. Randstad Sourceright
  8. FocusOne Solutions
  9. Acro
  10. Advantage xPO
  11. Yoh
  12. Guidant Global
  13. Broadleaf Results

Breadth of Service Leaders

  1. Randstad Sourceright
  2. PeopleScout
  3. Yoh
  4. Alexander Mann Solutions
  5. Acro
  6. Pontoon Solutions
  7. Advantage xPO
  8. Workforce Logiq
  9. FocusOne Solutions
  10. Guidant Global
  11. Broadleaf Results
  12. AgileOne
  13. AMN Healthcare

Size of Deal Leaders

  1. Advantage xPO
  2. AMN Healthcare
  3. Randstad Sourceright
  4. Workforce Logiq
  5. Pontoon Solutions
  6. Alexander Mann Solutions
  7. PeopleScout
  8. AgileOne
  9. Acro
  10. Broadleaf Results
  11. Yoh
  12. FocusOne Solutions
  13. Guidant Global

Quality of Service Leaders

  1. PeopleScout
  2. Workforce Logiq
  3. AMN Healthcare
  4. Pontoon Solutions
  5. AgileOne
  6. Advantage xPO
  7. Alexander Mann Solutions
  8. Randstad Sourceright
  9. FocusOne Solutions
  10. Acro
  11. Yoh
  12. Guidant Global
  13. Broadleaf Results

View the complete PDF here.

Posted May 6, 2019 in MSP / Contingent Laborin Talent Acquisition

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