Latest News

Shareholders Vote Yes to Xerox Acquisition of ACS

 Following the announcement in September, more than 96 percent of Xerox shareholders voted for the acquisition of Affiliated Computer Services (ACS). 

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Lonestar Truck Groups Enters Second Generation Engagement with Ceridian

Multi-state truck dealership company Lonestar Truck Group signs on with Ceridian to help streamline its payroll and HR processes to save money and time.

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Spherion Acquires Tatum

Spherion Corp. has acquired executive services firm Tatum, for $46 million—$11 million in Spherion stock and the remainder in cash and assumed liabilities. 

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Current Issue

The Great Vendor Bender

Exult, then Hewitt, handled BP’s HR for the past decade. It was not always pretty.
 
By Dirk Olin

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Main Features

2010 Baker’s Dozen Customer Satisfaction Ratings: Top Learning Providers

Last year when we surveyed the learning industry, cost reduction—driven by vendor management and BPO procurement management—was the buzz among providers. Today, cost savings continues to be the major driver, but buyers have made clear that service and organizational issues are equally important.
 

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Drivers’ Ed for Driving Business

 Hertz needed to raise employees’ grades in customer service. Enclosed: a lesson plan.
 
By Russ Banham
 

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