Total Talent

2021 Baker’s Dozen Customer Satisfaction Ratings: Total Workforce Solutions

By The Editors

HRO Today’s RPO Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: breadth of service, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score.

These scores are the basis of the TWS Baker’s Dozen Customer Satisfaction Ratings™ and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the RPO Baker’s Dozen Customer Satisfaction Ratings™ provide insight into your next RFP process.

Overall Leaders

1. Randstad Sourceright
2. Pontoon Solutions
3. PeopleScout
4. AMS
5. Allegis Global Solutions
6. Yoh/DZConneX
7. Resource Solutions
8. Broadleaf Results
9. KellyOCG
10. Gattaca Solutions
11. AMN Healthcare
12. Advantage xPO

Breadth of Service Leaders

1. PeopleScout
2. Randstad Sourceright
3. KellyOCG
4. Pontoon Solutions
5. Yoh/DZConneX
6. AMS
7. Resource Solutions
8. Broadleaf Results
9. Gattaca Solutions
10. Advantage xPO
11. Allegis Global Solutions
12. AMN Healthcare

Size of Deal Leaders

1. Allegis Global Solutions
2. KellyOCG
3. Resource Solutions
4. Pontoon Solutions
5. Randstad Sourceright
6. AMS
7. PeopleScout
8. AMN Healthcare
9. Yoh/DZConneX
10. Gattaca Solutions
11. Advantage xPO
12. Broadleaf Results

Quality of Service Leaders

1. Randstad Sourceright
2. Pontoon Solutions
3. PeopleScout
4. AMS
5. Allegis Global Solutions
6. Yoh/DZConneX
7. Resource Solutions
8. Broadleaf Results
9. KellyOCG
10. Gattaca Solutions
11. AMN Healthcare
12. Advantage xPO

View the complete pdf here

Tags: Total Talent

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