Three organisations share the business case for inclusive hiring and their strategies for truly embracing the disabled workforce.
By Michael Switow
Employee turnover in a key department at ADERA Global, a Singapore-headquartered data management company, had reached critical levels. The company processes several million pieces of data on a daily basis for financial companies and government agencies. Its end products include credit card bills and bank statements posted to consumers every month. However, more than half of all the employees in the customer billing department—even part-timers—were quitting within three months.
The APAC region is beginning to realise the value of employee recognition programmes.
By Michael Switow
“Catch people doing things right,” advises Tom Mehrmann, the president and general manager of Universal Studios Beijing, in “Taming the Mouse,” a business leadership book that he published this year. “For too many bosses, criticism is easy whilst praise is scant,” he writes.
What slow economic growth means for HR and the workforce.
By Michael Switow
Singapore’s economy is beginning to show signs of collateral damage from the trade war between the United States and China. The manufacturing sector has been hit particularly hard, but the top line numbers also belie an economic transition that is benefiting modern service providers like data centres and internet companies.
By Debbie Bolla
2020 is poised to be a year of transformation. I recently had the opportunity to co-lead a think-tank session at our HRO Today Forum EMEA in Dublin with Julie Sharp and transformation was on her mind. Sharp is a seasoned, senior-level HR executive who has headed up HR across the globe including in APAC at Citibank Australia. With so much technological innovation infiltrating the marketplace and an increasing level of pressure to execute an effective people strategy, HR needs to prepare for change. Sharp says there are two questions that HR needs to asking to be ready for the future of work.
1. How has the HR profession reacted to the complex changes in the area of digital science and technology? The answer is a bit unclear. A recent survey from KMPG found that some forward-looking HR leaders are working on strategic plans to implement new platforms in the areas of analytics and automation. Two-thirds of respondents agree that HR has undergone or is undergoing a digital transformation, but only 40 per cent of HR leaders have a digital workforce plan in place.
We rank the top providers of recruitment process outsourcing in EMEA and APAC based on customer satisfaction surveys.
By The Editors
HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.
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