Partnering with the right employee rewards and recognition provider has never been more important. Recognition programs are one of the central components of employee engagement, and a key factor in attracting and retaining top talent.

Each year, HRO Today conducts the Baker’s Dozen Customer Satisfaction Survey for Recognition. In 2025, nearly 300 survey respondents took time from their busy schedules to provide valuable feedback to fellow HR executives who rely on the Baker’s Dozen ratings to enhance their partnership selection process each year. HRO Today’s Baker’s Dozen Customer Satisfaction Ratings provides an overview of top players in Recognition and employee rewards and insight into how crucial employee engagement strategy is to retaining top talent.

This presentation summarizes select findings from the Baker’s Dozen Customer Satisfaction Survey for Recognition Providers over the last five years. It includes service utilization, the most used services, average deal size, and other metrics.

For a full, customized report that contains a comparison of each provider in our survey for each question in the study, there are detailed research reports available. Contact Rita Chack at SharedXpertise at Rita.Chack@SharedXpertise.com.