Leading global advisory, broking, and solutions company WTW’s latest report finds that there has been a rise in the number of employees who feel well informed about their company benefits, but satisfaction around benefits has declined.  

The latest survey finds that 84% of employees feel well informed about their benefits, up from 77% in 2024. Only 61% feel satisfied with their benefit offerings, compared to 66% during the same period.  

“Employees may better understand their benefits, but that doesn’t mean those benefits are truly serving them,” says Jill Havely, head of global community excellence, employee experience, at WTW. “Forward-thinking total rewards leaders aren’t just tracking usage, they’re listening.”  

Forward- thinking companies are already putting this into action by recalibrating their approach to rewards.  

While confidence in pay-for-performance alignment is low, as only 41% of employees feel that pay is aligned with rewards, two-thirds (66%) of employees are satisfied with the non-monetary benefits being offered. This has grown from 61% in 2024. 

“Finding the balance between financial and non-financial rewards positions companies to outperform peers on engagement, retention and results,” says Havely.