Salesforce’s latest research, which surveyed 200 global HR executives, reveals that digital labor isn’t just a trend but a business strategy revolution. With AI agent adoption expected to jump 327% over the next two years, leading to a productivity gain of 30%, HR leaders are reimagining the way organizations structure and skill their workforce. The findings reveal that CHROs expect to redeploy nearly a quarter of their workforce worldwide as their organizations implement and embrace digital labor.
The study also highlights a growing focus on AI reskilling programs. More than four in five HR chiefs are or are planning to reskill their workers to be more competitive in a market shaped by AI agents. Most of these leaders agree that soft skills — like relationship building and collaboration — will be even more critical as humans work alongside agents.
HR leaders agree the workforce will be made up of humans and agents in the next five years. And yet 85% say their organizations have yet to implement agentic AI and 73% say employees don’t yet understand how digital labor will impact their work. As agentic AI reshapes the workplace and the skills workers need to succeed, understanding how HR leaders are ensuring organizational resilience is critically important.
“We’re in the midst of a once-in-a-lifetime transformation of work with digital labor that is unlocking new levels of productivity, autonomy, and agency at a speed never before thought possible,” says Nathalie Scardino, president and chief people officer at Salesforce. “Every industry must redesign jobs, reskill, and redeploy talent, and every employee will need to learn new human, agent, and business skills to thrive in the digital labor revolution.”
HR leaders believe digital labor is the future and its integration is critical to their role. In fact, 80% believe that within five years, most workforces will have humans and AI agents/digital labor working together. Most (86%) CHROs say that integrating digital labor alongside their existing workforce will be a critical part of their job.
CHROs project a 327% growth in agent adoption within their organizations by 2027 (from 15% adoption today to 64% two years from now). Once agentic AI is fully implemented, CHROs expect an average employee productivity gain of 30% and a 19% reduction in labor costs.
More than three-quarters (77%) CHROs believe AI agents will transform their organizational structure. Most (89%) CHROs believe agents will empower them to reassign employees to new, more relevant roles. They expect 61% of their workforce will remain in their current roles as they work alongside digital labor. They anticipate redeploying nearly a quarter (23%) of the workforce to new roles or teams.
Most (89%) CHROs believe redeployment is the more cost-effective approach compared to hiring outside the business for new roles, and 81% of CHROs are either already reskilling (20%) or plan to reskill (61%) employees for roles with better future opportunities.
