As HR continues to evolve, it’s more important than ever for leaders to build efficient talent strategies that can meet business demands while remaining agile and flexible against economic uncertainty. Recruitment process outsourcing (RPO) providers can fill these gaps while delivering cost savings and reduced hiring times.

Every year, HRO Today conducts the Baker’s Dozen Customer Satisfaction Survey for RPO. In 2025, 700 survey respondents took time from their busy schedules to provide valuable and candid feedback to their fellow HR executives who rely on the Baker’s Dozen ratings as part of their partnership selection process. With this support, HR leaders can focus on future planning and people strategy, keeping teams agile despite potential economic and market fluctuations. HRO Today’s Baker’s Dozen Customer Satisfaction ratings provide an overview of the top players within RPO and insight into how the market has shifted with changing workforce needs.

This presentation summarizes some of the findings from the Baker’s Dozen Customer Satisfaction Survey for RPO over the last five years. It includes service utilization, the most used services and average deal size, along with other metrics.

For a full, customized report that contains a comparison of each provider in our survey for each question in the study, there are detailed research reports available. Contact Gale Tedeschi at SharedXpertise at Gale.Tedeschi@SharedXpertise.com.