2023 Baker’s Dozen Customer Satisfaction Ratings: RPO in APAC and EMEA

We rank the top providers of RPO in EMEA and APAC based on customer satisfaction surveys.

By The Editors

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required five responses from a location in Europe and APAC.

In order to determine an overall ranking, we analyse results across three subcategories: breadth of service, deal sizes, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the following tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today will discard incomplete surveys or surveys outside the normal distribution. This means surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RPO process.

Overall RPO Leaders in EMEA

1. Korn Ferry
2. Cielo
3. Hudson RPO
4. KellyOCG
5. Resource Solutions
6. Sevenstep
7. Page Outsourcing
8. WilsonHCG
9. Instant Impact
10. PeopleScout
11. Serendi
12. Gattaca Solutions

RPO Breadth of Service Leaders in EMEA

1. Sevenstep
2. Cielo
3. Hudson RPO
4. Instant Impact
5. Korn Ferry
6. WilsonHCG
7. KellyOCG
8. Page Outsourcing
9. Resource Solutions
10. Gattaca Solutions
11. Serendi
12. PeopleScout

RPO Size of Deal Leaders in EMEA

1. Korn Ferry
2. Cielo
3. KellyOCG
4. Page Outsourcing
5. Hudson RPO
6. Resource Solutions
7. Sevenstep
8. PeopleScout
9. Instant Impact
10. Serendi
11. WilsonHCG
12. Gattaca Solutions

RPO Quality of Service Leaders in EMEA

1. Korn Ferry
2. Cielo
3. Hudson RPO
4. KellyOCG
5. Resource Solutions
6. Sevenstep
7. Page Outsourcing
8. WilsonHCG
9. Instant Impact
10. PeopleScout
11. Serendi
12. Gattaca Solutions

APAC

APAC Overall Leaders

1. Hudson RPO
2. Korn Ferry
3. Resource Solutions
4. Harrier Talent Solutions
5. Page Outsourcing
6. PeopleScout
7. KellyOCG
8. Cielo

APAC Breadth of Service Leaders

1. PeopleScout
2. Page Outsourcing
3. Hudson RPO
4. Cielo
5. Korn Ferry
6. KellyOCG
7. Harrier Talent Solutions
8. Resource Solutions

APAC Size of Deal Leaders

1. Korn Ferry
2. Resource Solutions
3. Harrier Talent Solutions
4. Hudson RPO
5. KellyOCG
6. Cielo
7. PeopleScout
8. Page Outsourcing

APAC Quality of Service Leaders

1. Hudson RPO
2. Korn Ferry
3. Resource Solutions
4. Harrier Talent Solutions
5. Page Outsourcing
6. PeopleScout
7. KellyOCG
8. Cielo