MSP / Contingent Labor

2022 Baker’s Dozen Customer Satisfaction Ratings: MSP

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratingsâ„¢ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and service quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratingsâ„¢ and demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratingsâ„¢ provides insight into your next RFP process.

Overall Leaders

1. PRO Unlimited
2. AgileOne
3. PeopleScout
4. Allegis Global Solutions
5. AMN Healthcare
6. Pontoon Solutions
7. Advantage xPO
8. DZConneX
9. Aya Healthcare/Qualivis
10. Workspend
11. EverHive
12. GRI
13. Medical Solutions

Breadth of Service Leaders

1. Workspend
2. PeopleScout
3. Allegis Global Solutions
4. PRO Unlimited
5. DZConneX
6. GRI
7. AgileOne
8. Pontoon Solutions
9. Aya Healthcare/Qualivis
10. EverHive
11. Advantage xPO
12. AMN Healthcare
13. Medical Solutions

Size of Deal Leaders

1. Allegis Global Solutions
2. PeopleScout
3. Advantage xPO
4. AMN Healthcare
5. Pontoon Solutions
6. PRO Unlimited
7. AgileOne
8. DZConneX
9. EverHive
10. Aya Healthcare/Qualivis
11. Medical Solutions
12. Workspend
13. GRI

Quality of Service Leaders

1. PRO Unlimited
2. AgileOne
3. AMN Healthcare
4. PeopleScout
5. Advantage xPO
6. Allegis Global Solutions
7. Pontoon Solutions
8. DZConneX
9. Aya Healthcare/Qualivis
10. Workspend
11. EverHive
12. GRI
13. Medical Solutions

View the complete pdf

Tags: MSP / Contingent Labor

Related Articles