2021 Baker’s Dozen Customer Satisfaction Ratings: Relocation

View the top-rated relocation program providers in the industry.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. In order to determine an overall ranking, we analyze results across three subcategories: breadth of services, deal size, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The Baker’s Dozen Customer Satisfaction Ratings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today will discard incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and not accurate feedback. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides you some insight into your next RFP process.

View the Live Baker’s Dozen Announcement

HRO Today Relocation Baker’s Dozen Overall Leaders

  1. ARC Relocation
  2. Global Mobility Solutions
  3. CapRelo
  4. NRI Relocation
  5. XONEX Relocation
  6. Corporate Relocation International (CRI)
  7. HomeServices Relocation
  8. Aires
  9. NuCompass Mobility Services Inc.
  10. Cornerstone Relocation Group
  11. MSI Global Talent Solutions
  12. WHR Group Employee Relocation
  13. MoveCenter

Breadth of Service Leaders

  1. ARC Relocation
  2. Aires
  3. Cornerstone Relocation Group
  4. Global Mobility Solutions
  5. XONEX Relocation
  6. Corporate Relocation International (CRI)
  7. MSI Global Talent Solutions
  8. NuCompass Mobility Services Inc.
  9. CapRelo
  10. NRI Relocation
  11. HomeServices Relocation
  12. MoveCenter
  13. WHR Group Employee Relocation

Size of Deal Leaders

  1. ARC Relocation
  2. Aires
  3. MSI Global Talent Solutions
  4. Global Mobility Solutions
  5. CapRelo
  6. XONEX Relocation
  7. Cornerstone Relocation Group
  8. WHR Group Employee Relocation
  9. NuCompass Mobility Services Inc.
  10. HomeServices Relocation
  11. MoveCenter
  12. Corporate Relocation International (CRI)
  13. NRI Relocation

Quality of Service Leaders

  1. CapRelo
  2. WHR Group Employee Relocation
  3. NRI Relocation
  4. Global Mobility Solutions
  5. HomeServices Relocation
  6. ARC Relocation
  7. Corporate Relocation International (CRI)
  8. MoveCenter
  9. NuCompass Mobility Services Inc.
  10. XONEX Relocation
  11. MSI Global Talent Solutions
  12. Cornerstone Relocation Group
  13. Aires

View the complete PDF here.

Posted March 16, 2021 in Relocation

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