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2021 Baker’s Dozen Customer Satisfaction Ratings: RPO

By The Editors

HRO Today’s RPO Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: breadth of service, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score.

These scores are the basis of the RPO Baker’s Dozen Customer Satisfaction Ratings™ and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the RPO Baker’s Dozen Customer Satisfaction Ratings™ provide insight into your next RFP process.

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HRO Today Baker’s Dozen Overall RPO Leaders

  1. Cielo
  2. Korn Ferry RPO
  3. WilsonHCG
  4. PeopleScout
  5. Allegis Global Solutions
  6. Sevenstep
  7. Randstad Sourceright
  8. AMS
  9. Hudson RPO
  10. Pontoon
  11. Resource Solutions
  12. Yoh/DZConneX
  13. LevelUp Human Capital Solutions

Overall Enterprise RPO Leaders

  1. Cielo
  2. Korn Ferry RPO
  3. WilsonHCG
  4. PeopleScout
  5. Allegis Global Solutions
  6. Sevenstep
  7. Randstad Sourceright
  8. AMS
  9. Hudson RPO
  10. Pontoon
  11. Resource Solutions
  12. Yoh/DZConneX
  13. LevelUp Human Capital Solutions

Enterprise Breadth of Service Leaders

  1. Cielo
  2. Randstad Sourceright
  3. Hudson RPO
  4. Allegis Global Solutions
  5. WilsonHCG
  6. Pontoon
  7. Sevenstep
  8. Korn Ferry RPO
  9. Resource Solutions
  10. PeopleScout
  11. Yoh/DZConneX
  12. AMS
  13. LevelUp Human Capital Solutions

Enterprise RPO Size of Deal Leaders

  1. Randstad Sourceright
  2. AMS
  3. Pontoon
  4. Cielo
  5. Allegis Global Solutions
  6. Korn Ferry RPO
  7. PeopleScout
  8. Sevenstep
  9. Yoh/DZConneX
  10. WilsonHCG
  11. Resource Solutions
  12. Hudson RPO
  13. LevelUp Human Capital Solutions

Enterprise RPO Quality of Service Leaders 

  1. Cielo
  2. Korn Ferry RPO
  3. WilsonHCG
  4. PeopleScout
  5. Allegis Global Solutions
  6. Sevenstep
  7. Randstad Sourceright
  8. AMS
  9. Hudson RPO
  10. Pontoon
  11. Resource Solutions
  12. Yoh/DZConneX
  13. LevelUp Human Capital Solutions

Overall Healthcare RPO Leaders

  1. Cielo
  2. Sevenstep
  3. PeopleScout
  4. Allegis Global Solutions
  5. PSG Global Solutions
  6. Hueman People Solutions
  7. AMN Healthcare

Healthcare RPO Breadth of Service Leaders

  1. Cielo
  2. Sevenstep
  3. PeopleScout
  4. Allegis Global Solutions
  5. Hueman People Solutions
  6. AMN Healthcare
  7. PSG Global Solutions

Healthcare RPO Size of Deal Leaders

  1. Allegis Global Solutions
  2. Sevenstep
  3. Cielo
  4. PeopleScout
  5. PSG Global Solutions
  6. Hueman People Solutions
  7. AMN Healthcare

Healthcare RPO Quality of Service Leaders

  1. Cielo
  2. Sevenstep
  3. PeopleScout
  4. Allegis Global Solutions
  5. PSG Global Solutions
  6. Hueman People Solutions
  7. AMN Healthcare

Midsize Deal RPO Leaders

  1. ADP RPO
  2. Personify
  3. Engage2Excel Recruitment Solutions
  4. Orion Talent
  5. PSG Global Solutions
  6. KellyOCG
  7. Hueman People Solutions
  8. Gattaca Solutions
  9. Pierpoint International
  10. AMN Healthcare, Inc.
  11. Taylor Strategy Partners (TSP)
  12. Serendi
  13. Recruit Global Staffing/Advantage xPO/Solvus

Overall Midsize Deal RPO Leaders

  1. ADP RPO
  2. Personify
  3. Engage2Excel Recruitment Solutions
  4. Orion Talent
  5. PSG Global Solutions
  6. KellyOCG
  7. Hueman People Solutions
  8. Gattaca Solutions
  9. Pierpoint International
  10. AMN Healthcare, Inc.
  11. Taylor Strategy Partners (TSP)
  12. Serendi
  13. Recruit Global Staffing/Advantage xPO/Solvus

Midsize Deal RPO Breadth of Service Leaders

  1. Gattaca Solutions
  2. Engage2Excel Recruitment Solutions
  3. Personify
  4. Hueman People Solutions
  5. KellyOCG
  6. Orion Talent
  7. Serendi
  8. Taylor Strategy Partners (TSP)
  9. Pierpoint International
  10. ADP RPO
  11. Recruit Global Staffing/Advantage xPO/Solvus
  12. AMN Healthcare, Inc.
  13. PSG Global Solutions

Midsize Deal RPO Size of Deal Leaders

  1. Gattaca Solutions
  2. Engage2Excel Recruitment Solutions
  3. Personify
  4. Hueman People Solutions
  5. KellyOCG
  6. Orion Talent
  7. Serendi
  8. Taylor Strategy Partners (TSP)
  9. Pierpoint International
  10. ADP RPO
  11. Recruit Global Staffing/Advantage xPO/Solvus
  12. AMN Healthcare, Inc.
  13. PSG Global Solutions

Midsize Deal RPO Quality of Service Leaders

  1. PSG Global Solutions
  2. ADP RPO
  3. Personify
  4. Orion Talent
  5. Engage2Excel Recruitment Solutions
  6. KellyOCG
  7. Hueman People Solutions
  8. Pierpoint International
  9. Gattaca Solutions
  10. AMN Healthcare, Inc.
  11. Taylor Strategy Partners (TSP)
  12. Recruit Global Staffing/Advantage xPO/Solvus
  13. Serendi

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