2015 Baker’s Dozen Customer Satisfaction Ratings: Talent Management Technology

HRO Today Baker's Dozen

We rank the top providers of talent management platforms based on customer satisfaction surveys.

By The Editors

Talent management technology providers offer a wide range of solutions to encourage an efficient and seamless hiring process: applicant tracking, onboarding, screening, reference checking, and video interviewing, among others. The organizations in our survey offer some or all of these services.

HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.
Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 8 responses from 4 companies, and we received feedback from more than 100 verified customers.

In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

While we do not claim that our methodology is the only viable ratings program available we do vouch for its statistical validity. We would like to note that we contacted many providers in the marketplace, and certain companies didn’t have sufficient data to be ranked (Epicor, Silkroad, Cornerstone OnDemand, Peoplefluent, Ultimate Software, Oracle/ Taleo, among others). Companies on our 2015 Baker’s Dozen Customer Satisfaction Rating have highly rated services based on client experience and feedback. We hope this ranking provides you some insight into your next RFP process.

Click here to view the 2015 Talent Management Technology Baker’s Dozen

1. Hireology

2. Halogen Software

3. iCIMS

4. TalentWise

5. Jobvite

6. IBM

7. myStaffingPro, a Paychex, Inc. company

8. Lumesse

Posted February 9, 2015 in Enabling Technology

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