2023 Baker’s Dozen Customer Satisfaction Ratings: Total Workforce Solutions

We rank the top providers of total workforce solutions based on customer satisfaction surveys.

By The Editors

HRO Today‘s Total Workforce Solutions Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers.

Since 2018, a section was added to both the managed service program (MSP) and recruitment process outsourcing (RPO) Baker’s Dozen Customer Satisfaction Ratings™ questionnaires that addressed the use of total workforce solutions (TWS). If respondents indicated they use the same provider for both contingent and full-time employee needs, they were asked a series of questions pertaining to TWS. These study results were then combined with the relevant components of the MSP and RPO study findings and consolidated into one data set.

The methodology that produced the ranked list was very consistent with other Baker’s Dozen studies. In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings™ and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the TWS Baker’s Dozen Customer Satisfaction Ratings™ provide insight into your next RFP process.

Overall Leaders

1. DZConneX
2. KellyOCG
3. ActOne Group
4. PeopleScout
5. AMN Healthcare
6. Sevenstep
7. Advantage xPO
8. Aya Healthcare
9. Broadleaf Results
10. Resource Solutions
11. FocusOne Solutions
12. Cross Country Healthcare

Breadth of Service Leaders

1. PeopleScout
2. KellyOCG
3. DZConneX
4. Advantage xPO
5. Sevenstep
6. ActOne Group
7. Resource Solutions
8. Aya Healthcare
9. Broadleaf Results
10. AMN Healthcare
11. FocusOne Solutions
12. Cross Country Healthcare

Quality of Service Leaders

1. DZConneX
2. KellyOCG
3. ActOne Group
4. AMN Healthcare
5. PeopleScout
6. Sevenstep
7. Advantage xPO
8. Broadleaf Results
9. Aya Healthcare
10. FocusOne Solutions
11. Resource Solutions
12. Cross Country Healthcare

Size of Deal Leaders

1. KellyOCG
2. ActOne Group
3. AMN Healthcare
4. Sevenstep
5. DZConneX
6. Advantage xPO
7. Broadleaf Results
8. Aya Healthcare
9. Resource Solutions
10. PeopleScout
11. Cross Country Healthcare
12. FocusOne Solutions

Click here to read the full list!