2019 Baker’s Dozen Customer Satisfaction Ratings: Relocation

View the top-rated relocation providers in the industry.

By The Editors

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyse results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. Whilst we do not claim that our methodology is the only viable ratings programme available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides insight into your next RFP process.

View the Live Baker’s Dozen Announcement


HRO Today Relocation Baker’s Dozen Overall Leaders

  1. Global Mobility Solutions
  2. ARC Relocation
  3. Graebel Relocation Services Worldwide
  4. MSI Global Talent Solutions
  5. CapRelo
  6. Sterling Lexicon
  7. NuCompass Mobility Services Inc.
  8. Cornerstone Relocation Group
  9. Weichert Workforce Mobility
  10. XONEX Relocation
  11. NRI Relocation Inc.
  12. MoveCenter
  13. NEI Global Relocation

Breadth of Service Leaders

  1. Graebel Relocation Services Worldwide
  2. ARC Relocation
  3. NEI Global Relocation
  4. CapRelo
  5. XONEX Relocation
  6. Global Mobility Solutions
  7. MoveCenter
  8. Weichert Workforce Mobility
  9. NRI Relocation Inc.
  10. MSI Global Talent Solutions
  11. NuCompass Mobility Services Inc.
  12. Cornerstone Relocation Group
  13. Sterling Lexicon

Size of Deal Leaders

  1. Weichert Workforce Mobility
  2. Graebel Relocation Services Worldwide
  3. NEI Global Relocation
  4. ARC Relocation
  5. NuCompass Mobility Services Inc.
  6. Sterling Lexicon
  7. MSI Global Talent Solutions
  8. Global Mobility Solutions
  9. XONEX Relocation
  10. CapRelo
  11. Cornerstone Relocation Group
  12. MoveCenter
  13. NRI Relocation Inc.

Quality of Service Leaders

  1. Global Mobility Solutions
  2. Cornerstone Relocation Group
  3. Sterling Lexicon
  4. NuCompass Mobility Services Inc.
  5. MSI Global Talent Solutions
  6. ARC Relocation
  7. CapRelo
  8. Graebel Relocation Services Worldwide
  9. NRI Relocation Inc.
  10. Weichert Workforce Mobility
  11. MoveCenter
  12. XONEX Relocation
  13. NEI Global Relocation

View the complete PDF here.

Tags: APAC March April 2019

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