We rank the top providers of recruitment process outsourcing based on customer satisfaction surveys.
By The Editors
HRO Today’s RPO Baker’s Dozen Customer Satisfaction Ratings® are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.
In order to determine an overall ranking from this data, we analyze results across three subcategories: breadth of service, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score.
These scores are the basis of the RPO Baker’s Dozen Customer Satisfaction Ratings® and are presented in the following tables to demonstrate the relative differences among the ranked service providers.
The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the RPO Baker’s Dozen Customer Satisfaction Ratings® provide insight into your next RFP process.
Overall Enterprise RPO Leaders
- Korn Ferry
- KellyOCG
- Hudson Talent Solutions
- PeopleScout
- Cielo
- AgileOne
- Allegis Global Solutions
- Wilson
- Michael Page (formerly Page Outsourcing)
- Talent Solutions RPO
- LevelUP HCS
- Robert Walters
- Orion Talent
Enterprise RPO Breadth of Service Leaders
- Cielo
- Korn Ferry
- Robert Walters
- Hudson Talent Solutions
- KellyOCG
- Wilson
- PeopleScout
- Talent Solutions RPO
- LevelUP HCS
- Michael Page (formerly Page Outsourcing)
- Orion Talent
- AgileOne
- Allegis Global Solutions
Enterprise RPO Size of Deals Leaders
- Cielo
- Korn Ferry
- Allegis Global Solutions
- AgileOne
- Hudson Talent Solutions
- Orion Talent
- KellyOCG
- PeopleScout
- Michael Page (formerly Page Outsourcing)
- LevelUP HCS
- Robert Walters
- Wilson
- Talent Solutions RPO
Enterprise RPO Quality of Service Leaders
- Korn Ferry
- KellyOCG
- Hudson Talent Solutions
- PeopleScout
- Cielo
- AgileOne
- Allegis Global Solutions
- Michael Page (formerly Page Outsourcing)
- Wilson
- Talent Solutions RPO
- LevelUP HCS
- Robert Walters
- Orion Talent
