2015 Baker’s Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 13 responses from 10 companies.

In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

For this survey, we reached out to more than 50 providers of recruitment process outsourcing services. Several providers had insufficient data to be considered and ranked, including Accolo, ADP RPO, Aon Hewitt, Hays, Kelly OCG, Manpower, and Superior Group, among others.

While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.

Click here to view 2015 Baker’s Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing

Overall Winners

1. Randstad Sourceright

2. PeopleScout/hrX

3. Cielo (formerly Pinstripe & Ochre House)

4. Alexander Mann Solutions

5. Seven Step RPO

6. WilsonHCG

7. Futurestep

8. Allegis Global Solutions

9. IBM

10. Pontoon

11. Hudson RPO

12. Yoh

13. Novotus

Breadth of Service

1. PeopleScout/hrX

2. Alexander Mann Solutions

3. Allegis Global Solutions

4. Cielo (formerly Pinstripe & Ochre House)

5. Pontoon

6. IBM

7. WilsonHCG

8. Hudson RPO

9. Randstad Sourceright

10. Seven Step RPO

11. Futurestep

12. Yoh

13. Novotus

Size of Deals

1. Alexander Mann Solutions

2. Allegis Global Solutions

3. Pontoon

4. Cielo (formerly Pinstripe & Ochre House)

5. IBM

6. PeopleScout/hrX

7. Randstad Sourceright

8. Seven Step RPO

9. Futurestep

10. WilsonHCG

11. Hudson RPO

12. Novotus

13. Yoh

Quality of Service

1. Randstad Sourceright

2. Cielo (formerly Pinstripe & Ochre House)

3. PeopleScout/hrX

4. Alexander Mann Solutions

5. Seven Step RPO

6. WilsonHCG

7. Futurestep

8. Allegis Global Solutions

9. IBM

10. Pontoon

11. Hudson RPO

12. Yoh

13. Novotus

Healthcare Leaders

1. Cielo (formerly Pinstripe & Ochre House)

2. AMN Healthcare

3. Supplemental Health Care

4. Seven Step RPO

5. Career International

Mid-Tier or Specialty Market Leaders

1. Agile-1

2. Resource Solutions

3. Advantage xPO

4. Career International

5. AMN Healthcare

6. Decision Toolbox

7. Newton Consulting

8. PrincetonOne

9. Pierpoint

10. Supplemental Health Care

11. Talent Fusion by Monster

The APAC and EMEA ratings that follow are derived from samples that represent only raters from the APAC and EMEA regions.  Not all providers may have had enough samples in each region to be rated in each region, though they may have had enough to be rated globally.

HRO Today Magazine 2015 Baker’s Dozen Customer Satisfaction Ratings:  RPO – APAC

1. Alexander Mann Solutions (AMS)

2. PeopleScout

3. Allegis Talent2

4. Futurestep

5. Hudson RPO

6. Decision Toolbox

7. Career International

HRO Today Magazine 2015 Baker’s Dozen Customer Satisfaction Ratings:  RPO – EMEA

1. Alexander Mann Solutions (AMS)

2. Pontoon

3. Cielo (Formerly Pinstripe/Ochre House)

4. Futurestep

5. WilsonHCG

6. Resource Solutions

7. Kenexa

Posted September 16, 2015 in RPO & Staffing

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