This yearâs iTalent Competition winner is helping organizationsÂ reduce time to hire and maintain compliance to boot.
By Taylor Thompson
According to the U.S. Department of Labor, the averageÂ cost of a poor hiring decision can equal 30 percent of theÂ first yearâs potential earnings. Glassdoor and the BrandonÂ Hall Group also report that 95 percent of employers admitÂ to suffering from at least one bad hire every year. WithÂ increasing pressure to find the right hires and growingÂ candidate expectations of a customer-like experience, HRÂ needs a vetting process that can keep up with the rapidly-changingÂ nature of the hiring process. Enter backgroundÂ screening platform Verified First.
While working to integrate a customerâs applicant trackingÂ system (ATS) with their own background screeningÂ solution, Verified Firstâs Vice President of Product RyanÂ Hart became frustrated with the inefficiency of theÂ standard integration process, which on average takes sixÂ to eight weeks.
âIf something takes that long, youâre lucky to be on goodÂ terms with that company by the end of it, and that justÂ didnât sit well with us,â Hart says. âWe realized that if weÂ could find a better integration solution and solve thatÂ problem, which accounts for budget, time, and switchingÂ cost problems, then we could really help our customersÂ focus on just doing their jobs.â
Out of that initial concept came a patent-pendingÂ technology that reduces the onboarding integration ofÂ their solution from eight weeks to just five minutes, whileÂ still including all of the functionality and capabilitiesÂ that customers expect to find in a background screeningÂ solution.
âThe difference is that we can complete the process in aÂ more efficient manner without even needing to involveÂ their software in the process. So not only have we madeÂ the integration process quicker, but weâve made it betterÂ as well,â Hart explains.
Verified Firstâs platform equips HR with capabilities thatÂ arenât seen in other industry solutionsâand this is a mainÂ reason the organization won the 2018 iTalent CompetitionÂ at the HRO Today Forum North America this past May.
While many companies are left to develop an applicationÂ programming interface (API) to make up for the lack ofÂ functionality in their partnerâs interface, Verified FirstÂ provides their own system that is fully equipped withÂ customization, the ability to add reference codes, and theÂ ability to create applicant-specific packages.
The connection between all departments in theÂ organization also helps Verified First deliver a quickÂ turnaround time on assignmentsâroughly two and aÂ quarter days compared to the industry average of three,Â according to SHRM.
But perhaps the most significant differentiation VerifiedÂ Firstâs platform provides comes from the relevancy of allÂ their technology, and the fact that their entire solutionÂ has been built within the past two years.
âWith our fresh software, we lack âtech-debtâ and areÂ able to innovate, pivot, and be flexible through ourÂ product,â Hart explains. âOur competitors have eitherÂ merged technologies multiple times, or theyâve acquiredÂ technology and rebuilt it. So theyâre sitting on 15-year-oldÂ technology that really doesnât allow them to innovateÂ because there are barriers within the cost to develop itÂ and there are constraints within their software.â
Verified First is simply looking to make their customersâÂ lives easier, especially when it comes to collecting keyÂ pieces of data and staying on top of state-by-stateÂ regulations. For example, many companies are unawareÂ that their applicantâs target salary range may determineÂ what information can be recorded on their backgroundÂ screening report. Verified First makes sure that theirÂ customers are directly aware of all such policies thatÂ could inconvenience their hiring process.
âWeâre delivering on compliance promises by controllingÂ the interface and our clientsâ user experience. We canÂ ensure that all of the tedious nuisances associatedÂ with screening are followed and presented to themÂ and nothing is sacrificed in the high-risk process ofÂ conducting background checks,â Hart says.
âWe really work hard to protect the customer and makeÂ sure our data is accurate and usable,â says Ian Bellais,Â director of business development for Verified First. âForÂ instance, the FCRA requires any background screeningÂ solution looking into an applicant to do one of two things:Â maintain strict procedures that ensure the informationÂ collected is accurate and up to date (by confirmingÂ database results against the source/jurisdiction), or letÂ the consumer know that the negative information hasÂ been found. At Verified First, we go above and beyond byÂ choosing to do both.â
In fact, Verified First reviews every database result and ifÂ they report it, they send a letter to the applicant at theirÂ own cost.
The organization is also working to better the processÂ and requirements of adverse action, or the denial of aÂ candidate for employment at an organization due toÂ consumer or criminal history.
âWhile CRAs [consumer reporting agencies] are notÂ required to respond to a consumerâs dispute for five days,Â we launch our investigation the day we get it becauseÂ we want to help our employers hire the people theyÂ want to hire and get to the bottom of it,â Hart explains.Â âAnd while itâs not the responsibility of the backgroundÂ solution to help the HR user facilitate the adverse actionÂ processes, weâve equipped our technology with letterÂ and email templates ready to do just that.â
By eliminating these types of concerns, organizationsÂ are left to focus on achieving their workplace goals ofÂ improving time to hire, reducing stressful aspects ofÂ the integration process, and achieving a streamlinedÂ workflow, among others. But the best part?
âIntegration is free and takes mere minutes to complete.Â You click two links from an email and youâre integrated.Â Itâs that easy,â says Hart.
And itâs that efficiency that has led Verified First on aÂ path of successâone that only began two years ago andÂ has already resulted in significant results. So whatâs next?
In addition to integrating text message capabilities intoÂ their platform later this year, Verified First is looking toÂ build i9 and E-Verify functionalities into their product,Â offer re-screening, and begin criminal, driver record, andÂ healthcare compliance monitoring services for customersâÂ current employees.
âBecause we can integrate with an ATS so easily, weâreÂ asking ourselves how we can improve our customersâÂ performance even further and really help them to haveÂ the most complete background screening solutionÂ possible,â Bellais says.