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Prioritising Background Screening to Identify Top Talent

Employers in South Africa are utilising credential and qualification screenings to help ensure that organisations are hiring the most qualified candidates for open positions.

By Maggie Mancini

Organisations are prioritising background screening and talent management solutions in their efforts to identify top talent and manage the risks associated with hiring new people. This is one of the main findings from the 2023 Annual Background Screening Index by Managed Integrity Evaluation (MIE), which identifies various background screening and vetting trends in South Africa’s evolving employment landscape. 

In 2023, MIE completed 3,210,763 background screening transactions for companies throughout Southern Africa, significantly up from 2022, indicating a growing demand for solutions that help organisations find the best talent with the right skills for the job. 

“It is evident that the failure to check the credentials and qualifications of new hires can result in major reputational damage to organisations,” says Jennifer Barkhuizen, head of marketing at MIE. “That’s why, at MIE, we pride ourselves in our ability to assist organisations in their pursuit of industry-leading hiring practices.”  

Notably, the most requested checks submitted to MIE for 2023 were criminal record checks, followed by qualifications checks, identity checks, adverse financial history checks, fraud listing and employment history checks. 

Barkhuizen says MIE recorded a 13% increase in risk associated with background screening year on year.  “This means various discrepancies were uncovered when verifying credentials, or the credentials could not be verified.  For example, we recorded a 23% increase in requests submitted for employment history checks in 2023, but discrepancies uncovered when conducting employment history checks were high, at more than 30%,” she adds. 

The report also identifies regulatory changes that are compelling players in various industries to be more vigilant about their screening processes. 

In March 2023, the Financial Intelligence Centre (FIC) issued a directive making it obligatory for accountable institutions, including legal firms, real estate agencies, financial service providers, and other entities specified in Schedule 1 of the Financial Intelligence Centre Act (FICA), to conduct regular screenings of potential and existing employees. This measure aims to ensure that these professionals uphold the highest standards of competence and integrity. 

The 2022 amendment to the Criminal Law (Sexual Offenders and Related Matters) Amendment Act, No. 32 of 2007, requires various industries, including education and healthcare, to check whether employees or potential employees are listed on the National Register for Sexual Offenders (NRSO). 

This is to ensure that individuals hired to work with children or vulnerable persons are not registered sex offenders, enhancing the protection of these groups. The index also highlights a growing interest in social media screening and how more companies are looking to screen potential new hires on various social media platforms. 

Barkhuizen says social media has changed the way people interact, consume news, shop and recruit. “Social media screening can provide additional information on an individual.  It can help identify an individuals’ likes and hobbies, or it can highlight unprofessional or inappropriate behaviour that companies may not want to be associated with,” she says. 

In 2023, industries that requested the greatest number of social media screening checks came from the government, followed by finance, banking, professional business, and advisory services. The automotive industry carries the highest risk for adverse financial history (credit check) verifications, reflecting South Africa’s depressed economy and its citizens’ challenges in meeting their financial commitments. 

Also, integrity testing takes the top spot in assessment and talent management solution requests.  

“While integrated competency assessments remain the most requested, integrity assessments stand out as the most requested individual evaluation in our portfolio, a trend that has persisted over several years and that underscores the continued emphasis placed by organisations on ensuring ethical standards and trustworthiness within their workforces,” notes Barkhuizen. 

Tags: EMEA April 2024, EMEA News

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