Screening & SelectionTalent Acquisition

2021 HRO Today Baker’s Dozen Customer Satisfaction Ratings: Pre-Employment Screening

View the results of this year’s Baker’s Dozen ranking for pre-employment screening services.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and service quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings™ and demonstrate the relative differences among the ranked service providers.

For the midsize program pre-employment screening list, methodology was based upon ranking on size of deal first and then overall score. A provider that was above 13 on the size of deal ranking but did not make the enterprise list was moved down in order to the top of the midsize program providers list so there was no overlap.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings™ provides insight into your next RFP process.

View Live Baker’s Dozen Announcement

Overall Enterprise Pre-Employment Screening Leaders

1. Universal Background Screening
2. JDP
3. Global HR Research
4. MBI Worldwide Background Checks and Drug Screening
5. Employment Background Investigations Inc. (EBI)
6. First Advantage
7. Peopletrail
8. HireRight
9. 3rd Degree Screening
10. Asurint
11. Alliance Background
12. Employment Screening Resources (ESR)
13. InCheck

Overall Midsize Program Pre-employment Screening Leaders

1. Cisive
2. DataFacts
3. Info Cubic LLC
4. IntelliCorp
5. Validity Screening Solutions
6. A-Check Global
7. Corporate Screening Services Inc.
8. CredentialCheck
9. CrimCheck Technologies
10. Backgrounds Online
11. Verified First

Overall Enterprise Pre-employment Screening Breadth of Service Leaders

1. HireRight
2. Employment Background Investigations Inc. (EBI)
3. First Advantage
4. Global HR Research
5. Peopletrail
6. Universal Background Screening
7. MBI Worldwide Background Checks and Drug Screening
8. Asurint
9. Employment Screening Resources (ESR)
10. InCheck
11. JDP
12. 3rd Degree Screening
13. Alliance Background

Overall Enterprise Pre-employment Screening Size of Deal Leaders

1. First Advantage
2. Asurint
3. HireRight
4. JDP
5. Employment Background Investigations Inc. (EBI)
6. Global HR Research
7. Universal Background Screening
8. Peopletrail
9. MBI Worldwide Background Checks and Drug Screening
10. InCheck
11. 3rd Degree Screening
12. Employment Screening Resources (ESR)
13. Alliance Background

Overall Enterprise Pre-employment Screening Quality of Service Leaders

1. JDP
2. Universal Background Screening
3. Global HR Research
4. 3rd Degree Screening
5. Alliance Background
6. MBI Worldwide Background Checks and Drug Screening
7. Peopletrail
8. Employment Background Investigations Inc. (EBI)
9. First Advantage
10. InCheck
11. Employment Screening Resources (ESR)
12. Asurint
13. HireRight

Overall Midsize Program Pre-employment Screening Breadth of Service Leaders

1. Cisive
2. Info Cubic LLC
3. CrimCheck Technologies
4. A-Check Global
5. DataFacts
6. CredentialCheck
7. Validity Screening Solutions
8. Corporate Screening Services Inc.
9. Backgrounds Online
10. Verified First
11. IntelliCorp

Overall Midsize Program Pre-employment Screening Size of Deal Leaders

1. Cisive
2. DataFacts
3. Info Cubic LLC
4. IntelliCorp
5. Validity Screening Solutions
6. A-Check Global
7. Corporate Screening Services Inc.
8. CredentialCheck
9. CrimCheck Technologies
10. Backgrounds Online
11. Verified First

Overall Midsize Program Pre-employment Screening Quality of Service Leaders

1. Verified First
2. CredentialCheck
3. Backgrounds Online
4. CrimCheck Technologies
5. Info Cubic LLC
6. Validity Screening Solutions
7. DataFacts
8. A-Check Global
9. Cisive
10. IntelliCorp
11. Corporate Screening Services Inc.

View the complete PDF here

Tags: Screening & Selection, Talent Acquisition

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