2018 Baker’s Dozen Customer Satisfaction Ratings: MSP

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis. For this survey, we required 10 responses from seven companies.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Rating provides you some insight into your next RFP process.

View the Live Baker’s Dozen Announcement

[embedyt] https://www.youtube.com/watch?v=hR81gjJtxyU[/embedyt]

HRO Today MSP Baker’s Dozen Overall Leaders

1. PeopleScout
2. Allegis Global Solutions
3. AMN Healthcare
4. AgileOne
5. Advantage xPO
6. Bartech Managed Services Provider
7. Pontoon
8. ZeroChaos
9. Acro
10. Randstad Sourceright
11. Yoh
12. Cross Country Healthcare
13. Broadleaf Results (formerly Superior Group)

Breadth of Service Leaders

1. Bartech Managed Services Provider
2. PeopleScout
3. Acro
4. ZeroChaos
5. Yoh
6. Allegis Global Solutions
7. AgileOne
8. Broadleaf Results (formerly Superior Group)
9. Cross Country Healthcare
10. Pontoon
11. Advantage xPO
12. Randstad Sourceright
13. AMN Healthcare

Size of Deal Leaders

1. AMN Healthcare
2. Pontoon
3. Allegis Global Solutions
4. Randstad Sourceright
5. PeopleScout
6. AgileOne
7. Advantage xPO
8. Yoh
9. Acro
10. Cross Country Healthcare
11. Bartech Managed Services Provider
12. ZeroChaos
13. Broadleaf Results (formerly Superior Group)

Quality of Service Leaders

1. PeopleScout
2. AMN Healthcare
3. Allegis Global Solutions
4. AgileOne
5. Advantage xPO
6. Bartech Managed Services Provider
7. Pontoon
8. ZeroChaos
9. Acro
10. Randstad Sourceright
11. Yoh
12. Cross Country Healthcare
13. Broadleaf Results (formerly Superior Group)

View the complete PDF here.

View the 2018 MSP Provider Directory here.