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2021 Baker’s Dozen Customer Satisfaction Ratings: Talent Management Technology

View the top-rated talent management technology providers in the industry.

By The Editors

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. In order to determine an overall ranking, we analyze results across three subcategories: breadth of features, deal size, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The Baker’s Dozen Customer Satisfaction Ratings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today will discard incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and not accurate feedback. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides you some insight into your next RFP process.

View the Live Baker’s Dozen Announcement

[embedyt] https://www.youtube.com/watch?v=13gJqB0myQM[/embedyt]


HRO Today Talent Management Technology Baker’s Dozen Overall Leaders

  1. Hireology Inc.
  2. GR8 People Inc.
  3. BrightMove Inc.
  4. KPMG
  5. Cornerstone OnDemand (formerly Saba)
  6. Workday Inc.
  7. CareerBuilder LLC
  8. iCIMS Inc.
  9. SAP SuccessFactors

Breadth of Features Leaders

  1. Workday Inc.
  2. Cornerstone OnDemand (formerly Saba)
  3. BrightMove Inc.
  4. Hireology Inc.
  5. GR8 People Inc.
  6. CareerBuilder LLC
  7. KPMG
  8. iCIMS Inc.
  9. SAP SuccessFactors

Size of Deal Leaders

  1. Workday Inc.
  2. KPMG
  3. iCIMS Inc.
  4. CareerBuilder LLC
  5. GR8 People Inc.
  6. Cornerstone OnDemand (formerly Saba)
  7. Hireology Inc.
  8. BrightMove Inc.
  9. SAP SuccessFactors

Quality of Service Leaders

  1. Hireology Inc.
  2. BrightMove Inc.
  3. GR8 People Inc.
  4. Workday Inc.
  5. iCIMS Inc.
  6. KPMG
  7. Cornerstone OnDemand (formerly Saba)
  8. CareerBuilder LLC
  9. SAP SuccessFactors

View the complete PDF here.

Tags: HR Outsourcing, HR Technology, HRO Today Baker’s Dozen, January February 2021, Magazine Article

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