2018 Baker’s Dozen Customer Satisfaction Ratings: RPO

View the results of this year’s RPO Baker’s Dozen ranking.

By The Editors

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides insight into your next RFP process.

View the Live Baker’s Dozen Announcement

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HRO Today RPO Baker’s Dozen Overall Enterprise Leaders

1. Alexander Mann Solutions
2. Korn Ferry
3. Allegis Global Solutions
4. PeopleScout
5. Randstad Sourceright
6. WilsonHCG
7. Cielo
8. Sevenstep
9. Hudson RPO
10. AgileOne
11. Yoh
12. Orion Novotus, An Orion Talent Company
13. Engage2Excel Recruitment Solutions

Overall Enterprise Breadth of Service Leaders

1. Cielo
2. Hudson RPO
3. Randstad Sourceright
4. Allegis Global Solutions
5. Alexander Mann Solutions
6. Korn Ferry
7. WilsonHCG
8. Sevenstep
9. AgileOne
10. Yoh
11. PeopleScout
12. Orion Novotus, An Orion Talent Company
13. Engage2Excel Recruitment Solutions

Overall Enterprise Size of Deal Leaders

1. PeopleScout
2. Allegis Global Solutions
3. Sevenstep
4. Alexander Mann Solutions
5. Cielo
6. Korn Ferry
7. AgileOne
8. Randstad Sourceright
9. WilsonHCG
10. Hudson RPO
11. Yoh
12. Orion Novotus, An Orion Talent Company
13. Engage2Excel Recruitment Solutions

Overall Enterprise Quality of Service Leaders

1. Alexander Mann Solutions
2. Korn Ferry
3. Allegis Global Solutions
4. PeopleScout
5. Randstad Sourceright
6. WilsonHCG
7. Cielo
8. Sevenstep
9. Hudson RPO
10. Yoh
11. AgileOne
12. Orion Novotus, An Orion Talent Company
13. Engage2Excel Recruitment Solutions

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Overall Healthcare Leaders

1. Cielo
2. PeopleScout
3. Hueman People Solutions
4. AMN Healthcare
5. Sevenstep
6. Kinetix

Healthcare Size of Deal Leaders

1. Cielo
2. Sevenstep
3. Hueman People Solutions
4. PeopleScout
5. Kinetix
6. AMN Healthcare

Healthcare Breadth of Service Leaders

1. Cielo
2. Hueman People Solutions
3. Sevenstep
4. AMN Healthcare
5. Kinetix
6. PeopleScout

Healthcare Quality of Service Leaders

1. Cielo
2. PeopleScout
3. Hueman People Solutions
4. AMN Healthcare
5. Sevenstep
6. Kinetix

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Overall Midsize Deal Leaders

1. Kinetix
2. Hueman People Solutions
3. AMN Healthcare
4. LevelUP
5. Advantage xPO
6. Hire Velocity
7. endevis
8. Pierpoint
9. PrincetonOne
10. Personify
11. Career International

Midsize Deal Breadth of Service Leaders

1. Hueman People Solutions
2. LevelUP
3. Kinetix
4. PrincetonOne
5. AMN Healthcare
6. endevis
7. Personify
8. Career International
9. Hire Velocity
10. Advantage xPO
11. Pierpoint

Midsize Deal Size of Deal Leaders

1. Hueman People Solutions
2. Kinetix
3. Personify
4. Advantage xPO
5. endevis
6. Career International
7. LevelUP
8. Pierpoint
9. AMN Healthcare
10. Hire Velocity
11. PrincetonOne

Midsize Deal Quality of Service Leaders

1. Kinetix
2. Hueman People Solutions
3. AMN Healthcare
4. LevelUP
5. Advantage xPO
6. Hire Velocity
7. endevis
8. Pierpoint
9. PrincetonOne
10. Personify
11. Career International

View the complete PDF here.